IT Support Engineer
About The Position
You will serve as the primary on-site IT presence in our Chicago office, owning local IT operations while also providing remote support to employees across other office locations. You’ll play a key role in ensuring reliable, secure, and efficient day-to-day IT operations in a fast-paced ad tech environment. In this role, you’ll help ensure employees can move quickly and confidently, with minimal friction from IT issues. This position requires a hands-on, self-directed problem solver who is comfortable working independently, collaborating with distributed teams, and delivering a high-quality end-user experience. This position includes participation in an on-call rotation and occasional travel to headquarters in Orange County, CA or other offices as needed.
Requirements
- 4–6 years of experience in IT support, desktop support, or systems support roles
- Strong hands-on experience supporting macOS and Windows endpoints
- Experience administering Microsoft Exchange, Office 365, Windows Server, and Active Directory
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Wi-Fi)
- Comfortable working independently as the sole on-site IT presence in an office
- Strong troubleshooting, prioritization, and problem-solving skills
- Clear, professional communication skills with technical and non-technical stakeholders
- Experience working in fast-paced, production-focused environments
Nice To Haves
- Experience supporting hybrid cloud and on-prem infrastructure
- Familiarity with identity and access management tools (Okta, Google Admin)
- Experience with endpoint management or MDM tools (Jamf, Intune)
- Basic scripting or automation experience (PowerShell, Bash, Python)
- Exposure to security tooling, monitoring, or compliance-focused environments
Responsibilities
- Provide day-to-day IT support for the Chicago office and remote support for other office locations
- Troubleshoot hardware, software, and network issues across macOS and Windows systems
- Perform workstation setup and configuration for new hires and support occasional workstation moves
- Support SaaS applications, collaboration tools, conference rooms, AV systems, and office connectivity
- Assist with onboarding and offboarding, including device provisioning, account access, and security controls
- Maintain IT documentation, asset inventory, and operational runbooks
- Apply security best practices, patching, and access controls in a hybrid cloud/on-prem environment
- Partner with remote IT, security, and engineering teams to resolve escalated or systemic issues
Benefits
- fully paid health insurance
- paid parental leave
- unlimited PTO
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
