IT Support Engineer

Motive•Nashville, TN

5d•Onsite

About The Position

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: Are you looking to launch your career in IT? As an IT Support Engineer, you will provide tier one support to internal users. We hold a high standard for the user experience. Expect to work in multiple SaaS tools and assist in day-to-day hardware requests. We are a fast-paced, ever-evolving team and encourage ideas to make us better. This is an entry-level position perfect for anyone wanting to break into IT. We are willing to train the right person and provide them with the skills needed to succeed at Motive. The position is a full time onsite position in our Nashville office.

Requirements

6 months to 2 years of IT or other support role experience
Understanding of the basics of networking
Strong troubleshooting skills

Nice To Haves

Familiarity with our SaaS stack is a plus: Google Workspace, Okta, Slack, Kandji, Intune
Familiarity with our hardware environment: Mac, Windows, Linux

Responsibilities

Maintain and support hardware and software on devices and related equipment in a mixed Mac and PC environment
Maintain and track IT equipment inventory onsite
Respond to employee requests via our ticketing system for hardware and software assistance with thoughtful troubleshooting and employee coaching
Provide live troubleshooting to employees in our urgent support Slack channel with a 1 hour SLA
Perform troubleshooting and support for A/V equipment onsite in Nashville
Create and update internal and employee-facing documentation
Assist with the employee onboarding experience virtually and onsite as needed

Benefits

Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements).

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