IT Support Lead

Barrett Petfood•Brainerd, MN

14h•Onsite

About The Position

The IT Support Lead is responsible for providing hands-on technical support, maintenance, and coordination of technology systems and equipment at the assigned facility. This role ensures reliable operation of computer systems, networks, and site technologies that support business and production activities, while working closely with IT leadership and external vendors. This role reports to the IT Director and may expand in scope as the IT function grows. Attributes Strong technical troubleshooting skills across hardware, software, and networking Ability to work independently and prioritize tasks in a fast-paced environment Adaptability and willingness to support changing operational needs Strong communication skills with both technical and non-technical staff Customer-service mindset and ability to work effectively with plant personnel

Requirements

Associate or bachelor's degree in information technology, computer science, or related field preferred, or equivalent work experience
Minimum 5 years of hands-on IT support experience, preferably in a manufacturing or multi-site environment
Experience supporting Windows environments and business applications
Dynamic environment requiring quick adaptability and responsiveness.
Providing face-to-face support to employees.
Ability to provide remote assistance via virtual help desk, Microsoft Teams, email, and / or phone calls.
Manufacturing environment with dust, noise and temperature variations.
Support and collaborate with other IT Support Lead.

Responsibilities

Provide on-site technical support for hardware, software, systems, networks, printers, and scanners
Install, configure, monitor, and maintain computer systems and local network infrastructure
Respond to service issues and requests in a timely manner to support business operations
Set up and maintain user accounts and access according to company procedures
Repair or coordinate replacement of IT equipment as necessary
Support local network components including switches, wireless systems, and connectivity issues
Coordinate procurement of approved IT equipment and supplies for the assigned facility in accordance with company policies
Maintain inventory records of IT assets for the assigned facility, including tracking of equipment location, status, and lifecycle
Maintain security camera systems and other site technology
Support production and warehouse technologies such as barcode scanners, label printers, and shop-floor equipment
Coordinate with vendors and service providers to resolve technical issues
Consult with department managers to understand operational needs and recommend solutions aligned with IT standards
Assist with deployment of system upgrades, infrastructure improvements, and new technology implementations
Maintain documentation of systems, configurations, and procedures
Support data security, backup, and disaster recovery practices
Serve as the primary IT support contact for the Brainerd facility with assistance to other locations as needed
Travel to other company facilities within central Minnesota as needed for coverage, support, and projects
Occasional after-hours work may be required during critical incidents or projects
Physical ability to lift up to 50 lbs and safely climb ladders to maintain equipment (APs, cameras, etc.)