IT Support Manager

The Mather in Tysons • Tysons, VA

9d

About The Position

The IT Support Manager is the cornerstone for the technology at The Mather Tysons in coordination with Mather HQ Information Technology. The IT Support Manager has one direct report and together they will ensure the community receives the technical support needed. The role of the IT Support Manager is to identify community technology needs, prioritize support and maintenance requests and provide effective resolution of end user support requirements.

Requirements

• BA degree in Computer Science or equivalent experience
• Strong PC hardware and software skills

Nice To Haves

• Certifications MCSE or MCDST

Responsibilities

• Manage local IT department operations, including coordinating end-user support, scheduled maintenance, system administration, technology training, and performance evaluation.
• Support the community IPTV and Digital Signage solution providing end user training and support.
• Assist Mather HQ IT with the management and administration of the network and telecommunications infrastructure.
• Lead information security awareness and training initiatives to educate workforce members about information security risks.
• Manage and maintain local vendor relationships.
• Suggest hardware and software upgrades, changes, and additions, as appropriate, to improve operations, consistency, and budgetary success.
• Assess need for system reconfigurations based on feedforward from end user requests and make recommendations.
• Establish and maintain regular written and in-person communications with The Mather Tysons management, department heads, and end users regarding pertinent IT activities.
• Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Manage daily moves, adds, and changes of end user technology.
• Available for after-hours support as needed.

Benefits

• Mather offers a competitive benefits package.
• Team members are eligible for:
• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.
• Benefits-eligible team members can take advantage of:
• Medical, dental, and vision plans
• Paid Parental Leave
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short- and long-term disability insurance
• Life insurance is available to benefit eligible team members.
• Benefits are subject to change without notice. Benefits details dependent on employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager