IT Support and Operations Intern
About The Position
We are seeking a motivated and eager IT Support and Operations Intern to join our team. This is an in-office position. This internship is an excellent opportunity for individuals looking to gain hands-on experience by providing front-line support. This includes solving technical issues and fulfilling service requests such as deploying hardware software and system access and Improving day-1 productivity, as well as implementing AI enabled applications. The intern will work as part of a support and operations team to complete tasks with mentoring and supervision. Interns can work full time hours but tend to work part time during fall/winter and fulltime spring/summer.
Requirements
- Currently pursuing or have completed (1) a college degree in information technology, information systems, computer science, electronics engineering OR (2) CompTIA A+, Network+, and Security+ certifications
- Technical knowledge of hardware, software, and network systems
- Familiarity with remote desktop applications and help desk software
- Experience with Microsoft Windows, Microsoft 365, and Azure AD
- Strong problem-solving, analytical, and creative thinking skills
- Excellent communication and collaboration skills
Responsibilities
- Manage user requests for new software, hardware, and other IT-related services
- Ensure timely and efficient request fulfillment
- Provide first-level contact and problem resolution for all internal users
- Respond to inquiries, diagnose problems, and guide users through step-by-step solutions
- Assist with installation, configuration, and ongoing usability of system hardware and software
- Identify, analyze, and resolve hardware, software, and network-related issues
- Escalate problems to higher-level support when necessary
- Educate users on basic system use and best practices to enhance their knowledge and reduce future issues
- Maintain detailed records of user issues, resolutions, and help desk activities
- Update and maintain technical documentation and knowledge base articles to assist in resolving future issues
- Work closely with other IT staff to address broader issues and implement improvements
Benefits
- Hands-on experience with real-world technical support and operations
- Mentorship from experienced professionals in the field
- Opportunity to work in a collaborative and innovative environment
- Potential for future full-time employment based on performance and availability
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
