IT Support Representative

Patten Title Company • West Lake Hills, TX

10d

About The Position

The IT Support Representative provides day-to-day technical support for the organization’s hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining system functionality, supporting onboarding/offboarding processes, and ensuring secure and efficient IT operations. The ideal candidate is service-oriented, technically capable, and comfortable supporting cross-functional teams.

Requirements

• 1–3+ years of experience in IT support or help desk roles.
• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).
• Experience supporting Windows and/or macOS environments.
• Working knowledge of Microsoft 365 and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.

Nice To Haves

• CompTIA A+, Network+, or similar certification preferred.

Responsibilities

• Serve as the primary point of contact for IT-related support requests.
• Troubleshoot hardware, software, network, and connectivity issues.
• Provide remote and in-person technical support to end users.
• Escalate complex technical issues to senior IT staff or external vendors.
• Assist with onboarding new employees, including workstation setup and system access.
• Provide basic user training and guidance on company systems and tools.
• Set up and configure desktops, laptops, printers, and mobile devices.
• Manage user accounts, passwords, and access permissions.
• Install software updates, patches, and security configurations.
• Monitor system performance and report recurring issues.
• Maintain documentation of support tickets, resolutions, and IT procedures.
• Assist with troubleshooting network connectivity, VPN, and email issues.
• Support cybersecurity best practices including endpoint protection and access controls.
• Help enforce IT policies and data security standards.
• Assist with maintaining backups and supporting disaster recovery procedures.
• Track and manage IT inventory including hardware and licenses.
• Coordinate equipment repairs and warranty claims when needed.
• Maintain organized records of assigned equipment and assets.

Benefits

• Competitive salary
• Medical
• Dental
• Vision
• FSA and HSA options
• 401(k) with employer matching up to 4% of salary
• Life insurance
• Paid Time Off
• Paid company holidays
• Short-term Disability
• Long-term Disability
• Discount program
• Employee Resource Services
• Fitness Membership discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees