IT Support Services Technician

Poarch Band of Creek Indians • Atmore, AL

1d • Onsite

About The Position

The IT Support Services Technician provides front-line technical support to internal users across the organization. This role is responsible for troubleshooting hardware, software, and connectivity issues, resolving IT incidents, and ensuring reliable day-to-day technology operations. The position reports to the IT Support Services Manager and supports the Tribe’s commitment to service, accountability, and integrity.
This position reflects PCI’s core values of Perseverance, Opportunity, Accountability, Respect, Culture, and Honesty.

Requirements

• Associate’s degree in a related field of study with one (1) year of related IT employment experience and/or a combination of related education and IT employment experience equivalent to three (3) years
• Ability to work odd and irregular hours, as needed
• Must successfully pass the required criminal and character background check.
• Must possess a valid state driver’s license and insurable driving record according to Tribal insurance guidelines
• Ability to travel and participate in required training, leadership development, and other events.
• Ability to perform all duties and responsibilities of this position adequately and successfully
• Strong troubleshooting and problem-solving skills
• Clear, friendly communication with non-technical users
• Attention to detail and accurate documentation
• Commitment to IT security, policies, and procedures
• Ability to prioritize, stay engaged, and work well in a team environment

Nice To Haves

• Certifications appropriate for the position preferred.
• Familiarity with ITIL processes and incident management preferred.

Responsibilities

• Provide first-level technical support for hardware, software, and peripheral issues
• Troubleshoot desktops, laptops, mobile devices, printers, and network connectivity
• Support user accounts, access, and security following IT policies
• Document and track incidents and service requests in the ticketing system
• Install, configure, and maintain end-user software and equipment
• Provide remote and on-site support and deliver excellent customer service
• Assist with onboarding/offboarding, equipment setup, and asset tracking
• Escalate complex issues to higher-tier IT teams as needed

Benefits

• Medical, dental, vision, life insurance and voluntary benefits
• Paid time off and paid holidays
• Employee Assistance Program (EAP)
• 401(k) with employer match
• Performance bonuses and COLA increases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree