Temporary - IT Support Spec.
About The Position
Provide first-level support to internal associates for software, applications, hardware, and telecommunications issues. Troubleshoot core banking applications, Microsoft applications, hardware errors, and operating systems. Collect information, open tickets, perform triage, and resolve or escalate issues. Support internal associates to empower business relationships with bank customers. Assist and support associates with core banking applications, standard software, Windows, MS Office, and other related business solutions. Answer, evaluate, and prioritize incoming requests for assistance via telephone, voicemail, email, and Self Service site. Maintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems. Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues. Perform installations and configurations of computers/laptops using standard processes and tools. Participate in a 24x5 global support team and escalate complex problems as needed. Demonstrate compliance with all bank regulations and policies. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.
Requirements
- H.S. Diploma/GED (preferred) in Information Technology (IT or related field. (preferred)
- Less than 2 years — IT related Service Desk experience. (Required)
- Ability to work fully onsite at posted location(s).
Responsibilities
- Provide first-level support to internal associates for software, applications, hardware, and telecommunications issues.
- Troubleshoot core banking applications, Microsoft applications, hardware errors, and operating systems.
- Collect information, open tickets, perform triage, and resolve or escalate issues.
- Support internal associates to empower business relationships with bank customers.
- Assist and support associates with core banking applications, standard software, Windows, MS Office, and other related business solutions.
- Answer, evaluate, and prioritize incoming requests for assistance via telephone, voicemail, email, and Self Service site.
- Maintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems.
- Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues.
- Perform installations and configurations of computers/laptops using standard processes and tools.
- Participate in a 24x5 global support team and escalate complex problems as needed.
- Demonstrate compliance with all bank regulations and policies.
- Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training.
- Keeps up to date on regulation changes.
- Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
- Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
- May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
- Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
- Takes personal initiative and is a positive example for others to emulate.
- Embraces our vision to become “Business Bank of Choice”
- May perform other duties as assigned.
Benefits
- We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
- We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.
- Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
