IT Support Specialist I
About The Position
What this Job Entails: The IT Support Analysts will help in resolving a variety of technical problems. Scope: Follows established procedures on routine work Requires detailed instructions Your Roles and Responsibilities: Assist with fielding incoming help requests from end users in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem. Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Help to install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Requirements
- Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- Builds stable working relationships internally
- Follows standard practice and procedures when analyzing situations or data
- Knowledge of basic computer hardware and software
- Familiarity with desktop and server operating systems
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Ability to conduct research into a wide range of computing issues as required
- Ability to present ideas in a user-friendly manner
- Analytical and problem solving abilities
- Exceptional customer service orientation
Nice To Haves
- Knowledge of various operating systems and databases
- Knowledge of various programming languages
Responsibilities
- Assist with fielding incoming help requests from end users in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems.
- Escalate problems, when required, to the appropriate experienced technician.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Help to install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training.
- Other duties as required.
Benefits
- Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through UHC Nationwide Vision provided by UHC Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program provided by Goomi Group Employee Assistance Program Wellness Days 401k Plan Basic and Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
