IT Support Specialist II- NOT REMOTE - Onsite

KIMBER MFG., INC.•Troy, AL

105d•Onsite

About The Position

The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security systems. The IT Support Specialist II is expected to resolve escalated technical issues, contribute to system stability, and support project implementation under the guidance of supervisor personnel.

Requirements

Strong troubleshooting skills across hardware, software, and networking.
Familiarity with virtualization (VMware/Hyper-V, vCenter, etc.), backups, and endpoint security tools (EDR).
Excellent communication and customer service skills.
Associate’s degree in information technology or related field, or equivalent hands-on experience.
2–4 years of IT support experience, including exposure to Windows Server, Active Directory, Office 365, and networking fundamentals.
Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends.
Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction.
Must be a “U.S. Person” as defined by all pertinent regulations and are required to show proof substantiating this upon being hired.

Nice To Haves

Background in Cybersecurity threats and prevention preferred.
Experience with APIs a plus.
Industry certifications (CompTIA Network+, Security+, Microsoft, Cisco CCNA) preferred but not required.
Bachelor’s degree in information technology or related field
Experience within a manufacturing setting.

Responsibilities

Provide Tier 2/Tier 3 technical support for escalated helpdesk tickets, including hardware, software, and network-related issues.
Assist with system and network administration tasks, including user account management, patching, inventory management, and routine maintenance.
Perform advanced troubleshooting for workstations, servers, switches, firewalls, printers, and enterprise applications.
Monitor system and network performance, escalating critical issues to supervisors as needed.
Participate in IT infrastructure projects (system upgrades, network enhancements, migrations, etc.).
Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
Collaborate with helpdesk staff to provide training and mentorship, raising the overall skill level of the support team.
Ensure compliance with IT policies, security best practices, and company standards.
Perform other related duties as assigned.

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