IT Support Specialist

Vermeer Corporation

1d • Onsite

About The Position

Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business. Are you the type of person who enjoys working with people and troubleshooting problems? In this role you will be responsible for working with Vermeer employees globally on computer use. We’re looking for an individual who can demonstrate the ability to solve problems while prioritizing issues.

Requirements

• Associates Degree in Information Technology related field preferred; or equivalent combination of education and experience required.
• Knowledge of Active Directory.
• Detailed knowledge of Windows Operating Systems.
• Knowledge of computer hardware systems & components.
• Knowledge of Microsoft Office.
• Ability to monitor network lines and create patch cables.

Nice To Haves

• Knowledge of Mac and Linux Operating Systems desired.

Responsibilities

• Provide customer service to customers and team members in a timely manner through multiple forms of communication including phone, email, instant messaging, in person, and ticket requests.
• Create and escalate request tickets to document issues and resolutions.
• Demonstrate problem-solving skills through troubleshooting, diagnostics, research, and documentation.
• Work jointly with team members to prepare hardware for deployment by installing the appropriate hardware, software and peripherals for both PCs and Macs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree