It Support Specialist

Aston Carter•South San Francisco, CA

1d•$40 - $48•Onsite

About The Position

As an IT Support Specialist, you will be a core member of our technical support team, responsible for ensuring the seamless operation of our organization’s IT systems. Your role encompasses providing hands-on support to end-users, maintaining, and optimizing hardware and software environments, and actively contributing to the overall efficiency and security of our IT infrastructure.

Requirements

Minimum of 3+ years of direct, relevant experience in IT support role
Strong communication, customer service, and documentation skills
Experience and knowledge with supporting Microsoft systems/devices, Apple devices, and laboratory device/computer.
Experience with system remote management products, deployment tools, security suites, and ticketing system.
Ability to execute an incident, request, and project from start to completion.
Detail organized and deadline driven with the ability to track multiple incidents, requests, and projects simultaneously and prioritize accordingly.
Excellent teamwork and ability to work unsupervised.

Responsibilities

Respond promptly to IT support tickets/calls, offering effective solutions to hardware and software.
Diagnose and troubleshoot issues, utilizing remote assistance tools or providing onsite support when necessary.
Escalate complex problems to more engineer / management, maintaining clear communication throughout the resolution process.
Install, configure, and deploy computer systems, peripherals, and software applications. Perform routine maintenance, updates, and patches.
Ensuring routine backups are completed for desktop and laptop.
Replace equipment that has an expired warranty.
Assist and maintain asset management / inventory.
Create and maintain detailed documentation for IT processes, configurations, and resolution. Keep documentation up to date with changes in system configurations and procedures.
Train end users on new devices and technologies.