IT Support Specialist

Genstone Realty•Farmers Branch, TX

13h•$43,784 - $50,960

About The Position

Reporting to the VP, IT Operations, this position is responsible for providing support in assigned areas of responsibility that include the technical analysis, installation, maintenance and modification of IT systems. This role analyzes and provides recommendations to improve the Company’s IT systems. This role performs standard troubleshooting and resolution for Tier I and Tier II applications, networks, servers, desktops, security operations and technical issues allocated from company’s enterprise ticking system, ServiceNow. Additionally, this position interacts directly with end customers to resolve technical issues related to the Company’s IT systems and works to update and improve current systems.

Requirements

High school diploma/ GED required; Bachelor’s degree in Computer Science, Business or related field preferred
2+ years’ experience in information technology
1+ years’ experience with ServiceNow Enterprise ticketing system or similar software preferred
1+ years’ experience working with Governance, Risk and Compliance (GRC) preferred
Solid skills and experience in MS Word, Excel and Outlook
Strong verbal and written communication skills; ability to communicate to nontechnical audience on technical issues
Strong interpersonal skills
Strong analytical skills coupled with sound judgement
Demonstrated troubleshooting ability in order to identify, propose and implement solutions to operational problems
Ability to analyze and interpret data to identify opportunities and propose solutions
Good judgement with the ability to evaluate and resolve routine technical issues by following established procedures and escalating complex problems as needed
Ability to document technical problems, educate and mentor team members
Ability to prioritize numerous tasks and manage shifting priorities
Strong time management skills
Client focused with strong execution skills and results orientation
High-level of precision with attention to detail and consistency
Flexible, open to change, ability to learn new things quickly
Self-directed; ability to proactively ask questions and surface issues/ concerns
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude
Ability to work flexible hours and be on-call

Nice To Haves

Bachelor’s degree in Computer Science, Business or related field
1+ years’ experience with ServiceNow Enterprise ticketing system or similar software
1+ years’ experience working with Governance, Risk and Compliance (GRC)

Responsibilities

Providing support in assigned areas of responsibility that include the technical analysis, installation, maintenance and modification of IT systems.
Analyzing and providing recommendations to improve the Company’s IT systems.
Performing standard troubleshooting and resolution for Tier I and Tier II applications, networks, servers, desktops, security operations and technical issues allocated from company’s enterprise ticking system, ServiceNow.
Interacting directly with end customers to resolve technical issues related to the Company’s IT systems and works to update and improve current systems.