IT Support Specialist
About The Position
POSITION SUMMARY Position Summary: The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products.
Requirements
- Associate's Degree in Computer Science or Information Systems; or 4 years applicable experience in Information Technology in lieu of degree
- One year experience involving Information Technology Help Desk activities
Nice To Haves
- Three years current experience with relevant industry technologies preferred
Responsibilities
- performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers
- diagnoses and resolves problems in response to customer reported incidents
- confers with end users to determine types of hardware and software required
- installs new hardware and software and maintains existing components
- trains end users in the use of equipment and software
- performs general maintenance tasks
- troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization
- prepares progress reports for all work performed
- evaluates products for compatibility, expandability, and ease of use and support
- recommends to management the support or nonsupport of evaluated products
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
