IT Support Specialist

DriveTime•Fort Worth, TX

About The Position

In short, as an IT Support Specialist, you will support the day-to-day IT operations of area DriveTime locations and remote sites by troubleshooting and diagnosing PC and network related issues. Requires above average multi-tasking ability to answer calls and work tickets simultaneously. In long, our IT Support Specialist are responsible for: Providing remote technical support via phone, email, and remote connect to employees based out of call centers, reconditioning centers, dealerships, and other remote sites. Evaluate and prioritize support tickets that are assigned to you while ensuring everyone involved is well informed. Troubleshoot hardware, software, and network related issues Work alongside other team members on various IT projects.

Requirements

High School Diploma or equivalent
Works with minimal supervision (self-starter/self-motivated)
Technical Support and/or Help Desk experience, Call Center experience (assisting users over the phone)
Experience supporting a Citrix environment and Thin Clients.
After-hours and/or weekend flexibility a plus
Exhibits strong customer service skills
Some after hours and/or weekend work as required
Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered

Nice To Haves

Duo (any two factor authentication tool experience)
Cisco AnyConnect (any VPN service experience)
Avaya (any phone system support experience)
Remote software (remote Login troubleshooting

Responsibilities

Providing remote technical support via phone, email, and remote connect to employees based out of call centers, reconditioning centers, dealerships, and other remote sites.
Evaluate and prioritize support tickets that are assigned to you while ensuring everyone involved is well informed.
Troubleshoot hardware, software, and network related issues
Work alongside other team members on various IT projects.