IT Support Specialist

Tri-State Enterprises, Inc. • Fort Smith, AR

7d

About The Position

The IT Support Specialist provides Tier 1 user support and plays a critical role in servicing, maintaining, and deploying technology solutions across the company. This position supports both onsite and remote users and travels to regional locations to ensure seamless IT service delivery.

Requirements

• High school diploma or equivalent required; associate degree in IT or related field preferred.
• Minimum of 1 year of professional experience in IT support.
• Proficiency with MS Windows, Active Directory, and G Suite.
• Experience with imaging and deployment tools such as Norton Ghost and Lansweeper.
• Working knowledge of RF mobile devices used for inventory or order processing.
• Understanding of PC hardware, software, and networking fundamentals.
• Ability to lift and move equipment up to 25 lbs. and travel regionally with a clean driving record.

Nice To Haves

• Certifications such as A+, Network+, Microsoft MCP, or ITIL Foundations.
• Familiarity with IT asset management best practices.

Responsibilities

• Provide Tier 1 technical support to users for hardware, software, and peripheral issues.
• Assist with deployment, upgrades, and maintenance of computer systems and software.
• Travel up to 50% to regional locations to deliver onsite IT services and support.
• Maintain and manage inventory of regional IT assets.
• Diagnose and resolve hardware and software issues, escalating when necessary.
• Use remote tools, phone, chat, and in-person support to troubleshoot effectively.
• Document incidents and resolutions using the Help Desk ticketing system.
• Prioritize and follow up on user issues to ensure resolution and satisfaction.
• Participate in special IT projects as assigned.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance
• Flexible Spending Accounts
• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance
• Voluntary Life and AD&D Insurance
• Short-Term Disability (STD)
• Voluntary Benefits
• Paid Parental Leave
• Employee Assistance Program
• Employee Referral Program
• 401(k) with company match
• Paid time off (PTO), sick leave, and holidays
• Safety shoe reimbursement program
• Employee discount program for auto parts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED