ATG-Information Tech - IT Support Specialist

HOK•Atlanta, GA

7d•Onsite

About The Position

HOK is a global design, architecture, engineering, and planning firm consistently recognized as a leader in innovation and impact. We’re proud to be ranked the #1 A/E firm by Architectural Record, named one of TIME Magazine’s Most Influential Companies, and recognized by Fast Company as one of the Most Innovative Companies. We’re currently seeking a full-time IT Support Specialist to join our Advanced Technology Group in Atlanta. This is a 100% in-office role (Monday–Friday) and ideal for someone who enjoys hands-on work across a broad range of technology, from traditional desktop support to infrastructure and specialized equipment like 3D printers. What You’ll Do Serve as the first point of contact for IT support through Tier 1 helpdesk support. Troubleshoot and resolve hardware and software issues for internal users. Monitor and maintain performance of computers, peripherals, and associated systems. Set up and configure new user equipment, including moves, adds, and changes. Perform minor hardware and software repairs, adhering to company standards. Maintain accurate inventory and account records. Read technical documentation and collaborate with users to diagnose and resolve issues. Escalate complex problems to vendors or senior technical staff as needed. Train users on proper use of hardware, software, and systems. Recommend system upgrades or changes based on user needs and performance monitoring. Participate in efforts to improve service quality, reduce resolution time, and enhance operational efficiency. Provide occasional after-hours and weekend support. Deliver Tier 2 support for mobile devices, personal storage devices, headsets, and peripherals. Support HOK’s commitment to environmental responsibility through sustainable work practices.

Requirements

Solid understanding of core PC hardware components.
Intermediate knowledge of Microsoft networking protocols.
Familiarity with basic scripting languages (e.g., PowerShell, Bash).
Exposure to voice and data telecom systems.
Experience supporting remote access technologies (VPN, RDP, etc.).
Proficiency in Microsoft Office applications.
Ability to set up, troubleshoot, and operate a variety of IT equipment.
Detail-oriented with strong organizational skills.
Effective communicator—capable of explaining technical issues clearly, both in writing and verbally.
Associate’s degree in IT or related field, or equivalent combination of education and hands-on experience.
Minimum 2 years of experience in IT support or help desk role.
Experience using an electronic help desk/ticketing system.

Nice To Haves

Certifications in Microsoft and/or Cisco technologies (e.g., CompTIA, MCSA, CCNA).

Responsibilities

Serve as the first point of contact for IT support through Tier 1 helpdesk support.
Troubleshoot and resolve hardware and software issues for internal users.
Monitor and maintain performance of computers, peripherals, and associated systems.
Set up and configure new user equipment, including moves, adds, and changes.
Perform minor hardware and software repairs, adhering to company standards.
Maintain accurate inventory and account records.
Read technical documentation and collaborate with users to diagnose and resolve issues.
Escalate complex problems to vendors or senior technical staff as needed.
Train users on proper use of hardware, software, and systems.
Recommend system upgrades or changes based on user needs and performance monitoring.
Participate in efforts to improve service quality, reduce resolution time, and enhance operational efficiency.
Provide occasional after-hours and weekend support.
Deliver Tier 2 support for mobile devices, personal storage devices, headsets, and peripherals.
Support HOK’s commitment to environmental responsibility through sustainable work practices.