IT Support Specialist
About The Position
Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking an IT Support Specialist to support our Infrastructure Technology team. The IT Support Specialist will focus on the technology side of change, including changes to system processes, application systems and technologies, with an emphasis on onsite and technology-related end-user support incidents. The role will also create and deliver strategies and plans to help employees maximize the adoption of new programs utilizing strong communication/troubleshooting skills. This is a great opportunity for someone who’s looking to play a key role in implementing fast and effective changes across a company, ensuring new safety standards are met in a timely manner.
Requirements
- Must have at least a high school diploma or GED. BA or BS Degree is preferred.
- 1+ years' experience in Incident management (ITIL Framework) and creations of technical documents.
- 1+ years' of experience with Microsoft 365 administration and Active Directory
- Ability to lift 25+ pounds and sit for long periods of time.
- Excellent analytical and troubleshooting skills
- Strong interpersonal skills, in addition to effective customer interaction skills
- Familiarity with Cloud Technology (AWS, Azure, Google Cloud)
- Knowledge of Active Directory user accounts and basic Microsoft applications.
- Ability to work well under deadlines and in a fast-paced environment.
Nice To Haves
- Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft are preferred.
Responsibilities
- Perform IT Help Desk duties serving as the first point of contact for end-users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed.
- Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue.
- Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies.
- Drive adoption and proficiency of changes within the organization in accordance ITIL Framework.
- Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams’ objectives.
- Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines.
- Develop short and long-term goals, KPIs, objectives, develop and execute against operational plan.
- Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
