IT Support Specialist (Part-Time)

Good Seed Community Development Corporation

50d

About The Position

We are a mission-driven healthcare organization dedicated to improving health outcomes for vulnerable populations by addressing social determinants of health. We seek a skilled, compassionate IT professional to provide technical support for our growing team as we launch innovative programs serving transitional age youth, individuals experiencing homelessness, older adults, and other underserved communities.

Requirements

3+ years of IT support experience, preferably in healthcare, nonprofit, or social services settings
Strong understanding of HIPAA requirements and healthcare data security best practices
Proficiency with Windows and Mac operating systems, Microsoft 365, Google Workspace
Experience with CRM platforms (Salesforce, Monday.com, Asana, or similar), databases, and data management systems
Knowledge of networking basics, cloud services (Microsoft Azure, AWS, Google Cloud), and remote access technologies
Excellent troubleshooting and problem-solving skills with attention to detail
Strong communication skills with ability to explain technical concepts to non-technical users patiently and clearly
Customer service orientation with commitment to supporting staff effectively
Ability to work independently and manage time effectively in a part-time schedule
Commitment to health equity and passion for supporting mission-driven organizations
Reliable transportation for on-site support (local travel within service area)

Nice To Haves

IT certifications (CompTIA A+, Network+, Security+, Microsoft Certified, or similar)
Experience with electronic health records (EHR) or behavioral health software
Familiarity with grant-funded program reporting requirements
Background in cybersecurity or information security
Experience supporting remote/hybrid work environments

Responsibilities

Provide day-to-day technical support to staff via phone, email, and in-person troubleshooting (helpdesk support)
Manage user accounts, access permissions, and password resets for all organizational systems
Set up and configure workstations, laptops, mobile devices, and peripherals for new and existing staff
Administer and support CRM systems, data management platforms, and electronic health record systems
Ensure HIPAA compliance across all technology systems including encryption, secure data transmission, and access controls
Maintain and monitor backup systems, cloud storage, and disaster recovery procedures
Support remote work infrastructure including VPN, video conferencing (Zoom, Teams), and collaboration tools
Train staff on technology tools, security best practices, and new system implementations
Create and maintain IT documentation including system guides, procedures, and user manuals
Manage software licenses, renewals, and vendor relationships
Monitor system performance, identify issues proactively, and implement preventive maintenance
Collaborate with external IT vendors/contractors on specialized projects and escalated issues