IT Support Specialist

Alta Pest Control•Round Rock, TX

5h•Onsite

About The Position

We’re looking for a friendly and motivated frontline technical support specialist for all Alta Pest Control employees while assisting the Director of Technology with strategic initiatives. The ideal candidate is a motivated generalist with 2-5 years of IT experience who is eager to grow into cloud infrastructure, cybersecurity, system automation, and AI workflows. Every day is a little different, but your mission stays the same: deliver quality, exceed expectations, and represent Alta with pride. This role will observe a 5 day in-office model and be based in Round Rock/Pflugerville, TX.

Requirements

2-5 years of IT support or helpdesk experience
Ability to manage IT tickets independently and resolve issues with minimal guidance
Strong troubleshooting skills across hardware, software, and network connectivity
Experience with Google Workspace (Gmail, Drive, Calendar, Docs, etc.)
Experience using IT help desk ticketing systems (Freshservice, Freshdesk, or similar)
Excellent communication skills with both technical and non-technical users
Strong organizational and time management skills

Nice To Haves

CompTIA A+ certification or equivalent experience preferred

Responsibilities

Manage and resolve IT support tickets daily and maintain detailed documentation of issues and resolutions
Provide first-line technical support to all Alta employees
Handle hardware troubleshooting and deployment
Manage employee IT onboarding/offboarding processes
Support Google Workspace administration and user management
Assist with cloud storage, backup, and data organization
Support cloud-based SaaS integrations and configurations