Information Technology Support Specialist

Christian School Association of Greater Harrisburg • Lower Paxton Township, PA

11d

About The Position

As the IT Support Specialist, you will serve as the primary contact for daily IT support needs. You will provide hands-on and remote support for end-user devices, software, account access, and classroom or office technology. Your goal is to support the school’s mission by providing responsive, hands-on support that enables teachers, students, and staff to use technology effectively.

Requirements

• High school diploma or equivalent required, college coursework or IT certifications preferred.
• 1–2 years of experience in IT support or customer-facing help desk role preferred.
• Working knowledge of Windows, Google Workspace, and Microsoft 365.
• Excellent interpersonal and communication skills; able to assist users with patience and professionalism.
• Ability to prioritize and resolve technical issues efficiently.
• Organized, reliable, and able to follow procedures consistently.

Responsibilities

• Respond to Tier 1 help desk tickets and support requests in a timely manner.
• Assist staff, students, and faculty with devices and software.
• Troubleshoot basic networking, login, and access issues.
• Set up and maintain classroom and office technology.
• Maintain accurate documentation of issues and solutions in the ticketing system for all issues resolved.
• Escalate unresolved issues when appropriate to the Systems & Network Administrator or IT Director through effective communication.
• Remain available for occasional after-hours maintenance, upgrades, or emergency support.
• Travel as needed between campuses and to off-site locations (e.g., stores or vendors) to support technology operations.
• Perform other duties as assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED