IT Support Tech IV

Battelle•Albany, NY

2d•Hybrid

About The Position

Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency. We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply. Job Summary Battelle’s National Security Logistics and Operations Division is seeking an IT Support Technician IV for full-time work in Albany, Georgia supporting contracts with the Marine Corps Logistics Command. We are looking for a highly competent staff member to join our team in a fast-paced warehouse environment. Responsibilities include high-level system administration, advanced network maintenance, and conducting root cause analysis to optimize program performance. This role serves as a technical resource, providing guidance to warehouse staff while ensuring the smooth operation of critical business processes.

Requirements

Must be a U.S. Citizen and possess (or be able to obtain and maintain) a Federal Security Clearance.
Must possess a CompTIA Security+ certification or have the ability to obtain it within 6 months of hire to meet DoD 8140/8570 compliance.
Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering.
3–5 years of experience as an IT Support Technician, IT Administrator, or Network Technician.
Profound experience with LAN/WAN networks, TCP/IP protocols, and common enterprise hardware/software.
Experience with imaging software, virus protection software, and network monitoring software management.
Strong analytical mindset, leadership qualities, and the ability to explain complex technical info in an easy-to-follow format.
Ability to lift and move equipment weighing up to 50 lbs.
Must be comfortable standing for extended periods and walking long distances across the warehouse floor to provide on-site support.
Requires physical dexterity to install hardware and cabling in various locations throughout the facility.

Nice To Haves

Additional Certifications: CompTIA A+ or Network+.
Advanced Credentials: CCNA, CEH, or CCNP.
Experience with information security, compliance, and privacy regulations.

Responsibilities

Perform system administration for assigned business systems and diagnose advanced hardware (PCs, mobile, desktop phones), software, and network (LAN, WIFI, VPN) issues.
Support the maintenance of a secure network free of malware and protected against hackers; install and maintain up-to-date firewalls and cybersecurity software.
Conduct periodic IT asset inventories and maintain strict accountability records for all hardware and software in accordance with program policies and procedures.
Analyze network data and usage to provide recommendations for improvements; assist with root cause analysis for recurring issues to implement preventive measures.
Provide technical training and mentorship to Tier 1 and Tier 2 support staff; develop and maintain technical documentation and Standard Operating Procedures (SOPs).
Respond to user inquiries via phone, email, or in-person; manage account setups, logins, and email addresses for new employees; maintain accurate records in the ITSM system.
Perform physical hardware equipment repairs on laptops, desktops, printers, and wiring.

Benefits

Live an Extraordinary Life We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.
Balance life through a compressed work schedule : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off—giving you a dedicated day to accomplish things in your personal life without using vacation time.
Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs .
Take time to recharge : You get paid time off to support work-life balance and keep motivated.
Prioritize wellness : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
Better together : Coverage for partners, gender-affirming care and health support, and family formation support.
Build your financial future : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
Advance your education : Tuition assistance is available to pursue higher education.
A Work Environment Where You Succeed For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity’s most pressing challenges and creating a safer, healthier and more secure world.
You will have the opportunity to thrive in a culture that inspires you to: Apply your talent to challenging and meaningful projects Receive select funding to pursue ideas in scientific and technological discovery Partner with world-class experts in a collaborative environment Nurture and develop the next generation of scientific leaders Give back to and improve our communities
Vaccinations & Safety Protocols Battelle may require employees, based on job duties, work location, and/or its clients’ requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).
Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.
The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department. For more information about our other openings, please visit www.battelle.org/careers