IT Support Technician - L1 (Desktop Support)
About The Position
The L1 Technicians will provide onsite technical support for J&J environments, covering Project Osprey and TLM (Technology Lifecycle Management) initiatives. These roles focus on technology refresh of Microsoft Teams rooms/Zoom rooms. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
Requirements
- Strong experience in Windows desktop troubleshooting.
- Solid knowledge of Microsoft Excel for logging, tracking, and reporting.
- Ability to perform structured UAT testing with attention to detail.
- Willingness and capability to work fully onsite in a high‑visibility client environment.
- Strong communication, professionalism, and customer focus.
Responsibilities
- Provisioning of new Teams/Zoom computes
- Provide day‑to‑day technical support across Windows‑based systems and environments.
- Support UAT (User Acceptance Testing) activities for technology refreshes
- Troubleshoot device and connectivity issues
- Support daily operational tasks and end‑user support
- Maintain accurate logs, documentation, and reporting
- 5 days per week on site business hours
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
