IT Support Technician (Entry Level)

AmeriPro Roofing • Downers Grove, IL

2d • $20 - $25 • Onsite

About The Position

AmeriPro Roofing, a national leader in exterior remodeling, is immediately hiring an IT Support Technician to join our team in our Downers Grove Corporate office. This is an entry level and Temporary position. The IT Support Tech will provide technical guidance and support to our end users.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The IT Support Technician will use their interpersonal skills to communicate with end users and provide a solution to their technical problems quickly, efficiently, and effectively.

Requirements

• Bachelor's degree in computer science or equivalent experience is preferred
• 1-2 years of related technical support experience
• Technically savvy with strong project management skills
• Experience troubleshooting issues and achieving solutions
• The ability to explain to a non-technical person in a way they will understand

Responsibilities

• Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an ongoing manner. Determine and report on system capabilities and restrictions. Evaluate the end user objective and suggest alternatives and recommendations.
• Provide support – Collaborate with other technical team members to provide service to the end users. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level