IT Support Technician

AvalonBay Communities • Arlington, TX

1d

About The Position

Join Our Team as an IT Support Technician

Are you a problem-solver with a passion for technology and great customer service? AvalonBay is looking for an IT Support Technician to join our Network Operations team. In this role, you'll provide essential technical support to our associates, resolve hardware and software issues, and ensure that IT incidents are tracked and handled effectively. If you're ready to take your IT support skills to the next level in a collaborative, fast-paced environment, we’d love to hear from you.

Requirements

• High School Diploma or GED (required)
• 1–2 years in an IT support role
• Advanced technical and networking skills
• Proficient in Windows OS and Microsoft Office
• Solid understanding of networking protocols and remote desktop tools
• Skilled in troubleshooting hardware, software, and network issues
• Strong communication and documentation abilities
• Excellent multitasking and time management skills
• Required: CompTIA A+, CompTIA Network+

Nice To Haves

• Bachelor’s in Information Services (preferred)
• Preferred: ITIL Foundation, HDI Support Center Analyst

Responsibilities

• Respond to tech support requests via phone, email, instant messaging, or ticketing systems
• Troubleshoot and resolve software/hardware/network issues or escalate to Tier II support
• Deliver exceptional service while aligning with AvalonBay’s strategic goals and core values
• Own and track support incidents from start to resolution
• Prioritize and respond within defined SLAs
• Collaborate with and mentor Level 1 support staff
• Use remote tools to assist users and provide on-site support as needed
• Diagnose and troubleshoot across Windows platforms and networking environments
• Create and update technical documentation and support guides
• Develop skills through ongoing learning to support evolving IT needs
• Work closely with IT peers and cross-functional departments
• Follow all AVB Tech Help policies and procedures

Benefits

• Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
• A 20% discount on our incredible apartment homes.
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees