IT Support Technician

Wabanaki Public Health and Wellness•Bangor, ME

20h•$25

About The Position

Wabanaki Public Health & Wellness (WPHW) is growing, and we are excited to be adding new people to our team! If you value inclusivity, balance, and cultural centeredness and have a true passion for serving others, you may be a great fit for our team! WPHW is a non-profit organization that serves four federally recognized tribes located in five communities: the Houlton Band of Maliseet Indians, the Aroostook Band of Mi'kmaq, the Passamaquoddy Tribe at Indian Township, the Passamaquoddy Tribe at Pleasant Point, and the Penobscot Nation. Wabanaki traditions, language, and culture guide our approach and describe the ways we live in harmony with each other and the land we collectively share. Services are available to community members living on and off-reservation across the State of Maine. Position Summary : The IT Support Technician is tasked with providing advanced technical support, playing a crucial role in the maintenance and enhancement of the organization’s IT infrastructure. This role involves diagnosing and resolving high-level technical issues, contributing to IT projects, and supporting cybersecurity measures. This is a full-time benefits eligible position, with an hourly range starting at $25 an hour.

Requirements

Associate’s degree in computer science, IT, or related field is preferred
At least 2 years of experience in a desktop support role.
Strong organizational and documentation skills.
Experience with Windows/macOS, Microsoft 365, and endpoint security tools
Valid Driver’s License with the ability to operate company vehicles.
Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical users.
Proven ability to adapt to new technologies and respond effectively to IT incidents.
Ability to handle multiple tasks simultaneously and maintain confidentiality.
Strong problem-solving skills and the ability to work under pressure.
Ability to self-guide work and doesn’t require day-to-day direction

Nice To Haves

CompTIA A+ and/or Network + certifications are preferred.
Familiarity with Azure is a plus.

Responsibilities

Diagnose and resolve advanced technical issues across hardware, software, and networks.
Conduct routine system checks and updates to ensure the security and efficiency of IT systems.
Handle and resolve most Tier 1 / Tier 2 helpdesk tickets in a timely manner.
Create and maintain technical documentation for both internal use and customer support.
Install, configure, and maintain IT equipment including desktops, laptops, mobile devices, and peripherals
Oversee system performance monitoring and troubleshooting.
Manage software/hardware installations, updates, and license allocations.
Support network connectivity, Active Directory, VPN, and cloud services like Azure.
Implement and maintain Mobile Device Management (MDM) protocols.
Facilitate end-user training.
Participate in infrastructure project planning and execution.
Maintain accurate asset inventory.
Periodically travel to other locations within the state to service network infrastructure and provide support