IT Support Technician

TEKsystems•Brier, WA

8d•$20 - $30•Onsite

About The Position

Under supervision, the IT Support Technician provides the first line of technical support to associates by responding to and addressing issues that are reported. The technician documents, troubleshoots, and research every issue to ensure support levels are maintained. This role is focused on customer experience and completing all customer requests to the resolution stage. At every step, the IT Support Technician’s primary focus is on driving a positive interaction and effective support.

Requirements

2+ years of experience with a wide variety of technologies to effectively support end-user technical needs including computing devices, operating systems, network technologies, printers and peripherals, and a variety of software applications (desktop, client-server, browser-based, etc.).
2+ years of experience working on Microsoft Windows operating systems and applications
2+ years of exposure to Active Directory Infrastructure, Endpoint network protocols and troubleshooting techniques
Knowledge of: A wide variety of technologies to effectively support end-user technical needs including computing devices, operating systems, network technologies, printers and peripherals, and a variety of software applications (desktop, client-server, browser-based, etc.).
Knowledge of: Microsoft Windows operating systems and applications
Knowledge of: Active Directory Infrastructure
Knowledge of: Endpoint network protocols and troubleshooting techniques
Knowledge of: Principles of troubleshooting and analysis.
Knowledge of: Working within an ITSM system, guided by ITIL principles and methods.
Skills in: Methods and techniques used in the installation, troubleshooting, problem resolution and maintenance of information systems hardware and software.
Skills in: Identifying trends and making suggestions for technical modifications to resolve existing and future problems.
Ability to: Provide a superior customer experience while supporting a variety of users with divergent needs and skill levels.
Ability to: Translate user needs into viable solutions.
Ability to: Work independently and as part of a project or incident team.
Ability to: Manage time effectively through dynamically evolving priorities and needs.
Ability to: Work collaboratively to make decisions and respond to urgent situations.
Ability to: Communicate and convey technical and complex information in simple terms, both verbal and written, to customers and other analysts. Communications should be timely and routine.
Ability to: Accurately troubleshoot and diagnose technology issues in a complex networked environment.
Ability to: Independently maintain knowledge and acumen on current and evolving technologies and skills.

Nice To Haves

ITIL, Microsoft, and other technical certifications preferred.
Excellent written and verbal communication
Aptitude and attitude to learn and grow with the team - will consider less experience for the right personality.