IT Support Technician - Lincoln

WarHorse Casino • Lincoln, NE

13d • Onsite

About The Position

The Information Technology Support Technician is responsible for supporting and maintaining in-house technology equipment and IT/AV assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware and software while ensuring optimal performance. The position also provides troubleshooting, end-user support, training, and assistance to ensure seamless technology operations across the property.

Requirements

• Must be 21 years of age or older.
• High school diploma.
• Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center.
• One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost.
• Strong English communication skills (written and verbal).
• Previous experience in a casino setting.
• Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology.

Nice To Haves

• Microsoft, Cisco, CompTIA A+, or Network+ certification.

Responsibilities

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Assist in developing business continuity and disaster recovery plans; maintain knowledge of plan executables and respond to crises as needed.
• Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, presentation systems, and related software.
• Perform on-site analysis, diagnosis, and resolution of complex IT and hardware problems, implementing corrective solutions and coordinating off-site repairs as necessary.
• Provide Audio/Visual (AV) support and communicate with third-party AV vendors as required.
• Deliver training and support to end users and staff on equipment operation and system use.
• Maintain accurate inventories of IT and networking equipment, including monitors, servers, routers, switches, and peripheral devices.
• Document all instances of hardware failure, repair, installation, and removal.
• Track and manage IT hardware/equipment contracts, including contract-based installations.
• Respond promptly to IT support requests via calls, pages, and emails.
• Perform additional duties as assigned.

Benefits

• Federal Employees Medical Coverage
• Full insurance coverage offerings
• 401(k) with immediate vesting & company match
• Quarterly incentive program
• Vacation, holiday & sick days
• Discounted meal program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED