IT Support Technician

NASHOBA LEARNING GROUP INC•Billerica, MA

12d•$55,000 - $65,000•Onsite

About The Position

Nashoba Learning Group (NLG) is a mission-driven nonprofit organization supporting children, adolescents, and adults with Autism Spectrum Disorder and related needs. Our programs span Day School and Adult Services, and we work in a highly collaborative, compassionate, and interdisciplinary environment. Technology plays a critical role in how we support learners, staff, and families—from classroom instruction to training, communication, and daily operations. We value systems that are reliable, accessible, and user-friendly, and we believe strong technology support helps create calmer, more effective learning environments. We’re seeking a Technology Support Specialist who is approachable, patient, and solutions-oriented—someone who enjoys helping people, solving problems, and being present where technology is actually used. If you’re looking for a hands-on IT role with purpose, variety, and the opportunity to make a real impact each day, this may be a great fit. About the Technology Support Specialist Role The Technology Support Specialist provides hands-on technology support to staff and students, ensuring reliable and effective use of hardware, software, and networked systems across the organization. This role supports a predominantly Windows-based environment, along with Chromebooks, iPads, and Android tablets used in classrooms. The Specialist works directly in classrooms, offices, orientations, and trainings, traveling between buildings as needed to support daily learning and operations. This position is ideal for a technology professional with 1–2 years of hands-on support experience who is ready to broaden their skill set. As part of a two-person IT department, you’ll gain exposure to a wide range of systems, devices, and applications while playing a key role in day-to-day operations and technology improvements.

Requirements

1–2 years of experience providing technology or technical support in a professional or educational setting
Bachelor’s degree in a related field, or equivalent work experience and/or relevant certifications
Strong customer service, communication, and relationship-building skills
Working knowledge of Microsoft Office, Google Workspace, Active Directory,and file server permissions
Ability to troubleshoot, problem-solve, and follow projects through to completion
Team-oriented mindset with a willingness to support colleagues across departments
Ability to lift, move, and set up computers and mobile devices between classrooms and buildings
Strong time-management skills and ability to prioritize multiple requests
Flexibility to work occasional nights, weekends, or program closure days as needed

Responsibilities

Provide Tier 1–2 technical support across the organization
Install, configure, and maintain computer hardware, software, printers, and scanners
Support desktops, laptops, mobile devices, desk phones, and classroom technology
Assist with maintaining computer systems, devices, and network connectivity
Monitor and respond promptly to service requests through the Freshdesk ticketing system
Escalate and assign service requests to appropriate team members as needed
Diagnose issues, perform repairs, or coordinate equipment replacement
Support the rollout of new technology, applications, and system upgrades
Travel between buildings to provide in-person support as needed