It Support Technician

TEKsystems

1d•$20 - $22•Onsite

About The Position

As an IT Support Technician you will play a pivotal role in providing centralized support for standard computing devices, software, and a single point of contact for telephone and deskside support. Support includes handling phone calls, electronically submitted questions, and walk-in customers requesting assistance with OIT services and desktop applications. Additionally, this position will support computer imaging, inventory management, computer ordering and installation, and providing standard technical support to partnership areas. In-depth troubleshooting skills are required to identify, diagnose, and resolve computer-related and telephone problems and to receive and process service requests. Great communication and customer service skills are necessary to match the outstanding service provided by this team and to meet the needs of end-users in a timely manner. The Service Desk provides centralized support for standard computing devices, software, and a single point of contact for telephone and deskside support. Support includes handling phone calls, electronically submitted questions, and walk-in customers requesting assistance with OIT services and desktop applications. Additionally, this position will support computer imaging, inventory management, computer ordering and installation, and providing standard technical support to partnership areas. In-depth troubleshooting skills are required to identify, diagnose, and resolve computer-related and telephone problems and to receive and process service requests. Great communication and customer service skills are necessary to match the outstanding service provided by this team and to meet the needs of end-users in a timely manner.

Requirements

Excellent customer service skills
Strong verbal and written communication skills
Excellent knowledge of computer operating systems, and productivity applications
Understanding of computer networks and telephone services