About the position
As an IT Support Technician, you will be the go-to expert for resolving technical issues, supporting end users, and ensuring the stability of our systems and devices. You will play a crucial role in maintaining the efficiency of our operations by providing outstanding support to team members across the organization.
Responsibilities
- Configure new equipment and ensure proper setup for end users
- Troubleshoot network and software issues effectively
- Provide technical support and guidance to team members
- Maintain and monitor system performance to ensure stability
- Document and track support requests and resolutions
- Collaborate with other IT team members to improve processes and systems
Requirements
- Associate's degree or higher in an IT or similar field, or equivalent IT certifications (A+, Network+, etc.)
- 1-4 years of hands-on experience with Level 1/2 IT support or a related field
- Working knowledge of Windows OS, MS365, and basic networking
- Strong communication, problem-solving, and organizational skills
- Strong knowledge of computer systems, networks, and software applications
- Excellent problem-solving skills and attention to detail
- Ability to communicate technical information clearly to non-technical users
- Strong customer service orientation and interpersonal skills
- Familiarity with various operating systems and troubleshooting techniques
- Travel of up to 10% may be required
Nice-to-haves
- Experience with scripting, AD/Azure, mobile OS (Android/iOS), and cabling
