IT Support Trainer

LifeStance Health

2d • $32 - $35 • Remote

About The Position

The IT Support Trainer is responsible for developing and delivering training programs that improve technology proficiency for LifeStance end users. This role focuses heavily on Microsoft 365 applications, Windows navigation, basic computing skills, and other core systems used by clinicians and administrative teams. You will partner closely with IT support teams, HR onboarding, and operational leaders to ensure new and existing employees are able to confidently use the tools required to perform their jobs.

Requirements

• 2–4 years of experience in IT support, end-user training, or technical instruction.
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Proficiency with Windows 11; familiarity with macOS helpful.
• Excellent verbal and written communication skills; ability to simplify technical concepts for non-technical users.
• Experience creating engaging training materials (videos, walkthroughs, written guides).
• Customer-service mindset with patience and empathy—critical for supporting users with limited technical background.
• Ability to manage multiple training requests, schedule sessions, and track completion.

Nice To Haves

• Experience in healthcare or a multi-site service organization.
• Certifications such as Microsoft 365 Fundamentals, MCT, CompTIA A+, or similar.
• Experience with LMS platforms or structured onboarding programs.

Responsibilities

• Deliver training sessions on Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office Web Apps.
• Train users on core computer skills such as basic navigation, switching programs, browser use, tab management, printing, and rebooting systems — needs previously identified in training requests.
• Provide instruction on navigating LifeStance resources such as the Compass site and Trailhead learning modules.
• Create training materials, including videos, guides, knowledge articles, and quick reference sheets.
• Build structured training programs for onboarding and ongoing skill development.
• Collaborate with IT leadership to identify recurring knowledge gaps and implement targeted training solutions.
• Partner with HR to integrate technology training into the new-hire experience.
• Maintain up-to-date documentation for user workflows, technology systems, and best practices.
• Assist with the creation of training content aligned with IT Support processes (e.g., provisioning, Office 365 functionality, Teams calling, device basics).
• Contribute to Tiered Support knowledge content when needed.
• Work with IT Support teams to understand common issues and develop training to reduce preventable tickets.
• Provide coaching for field technicians or support personnel on effective user education strategies.

Benefits

• medical, dental, vision, AD&D, short and long-term disability, and life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed