IT Support

The Omega Institute•Rhinebeck, NY

3d•Onsite

About The Position

IT Support is responsible for providing technical assistance and support for incoming questions and issues related to computer systems, phone systems, copiers, fax machines, printers, certain software and hardware, as well as cleaning and maintaining computers, troubleshooting, and repairing minor computer problems that arise.

Requirements

2+ years of IT experience.
Experience with PCs and Macs.
Good working knowledge of MS Office applications.
Strong aptitude with personal computers, both PC and Mac, Spyware removal, virus protection and system upgrades.
Good written and oral communication skills.
Strong customer service skills.
Ability to follow detailed instructions.
Team player.
Alignment with Omega's mission, goals, and core values.

Responsibilities

Identify and organize support tickets and requests according to priority; communicate with staff about the status of their support tickets and requests
Route support tickets to IT staff as appropriate and tracks the status of all open incidents and support tickets, reporting progress and status back to the initiator of the incident or support ticket
Assist with fieldwork and repairs as requested
On-board new employees, including computer setup and training on how to use computer, phone, and email systems
Train users on MS Office applications and help troubleshoot problems with those applications on an ongoing basis
Other duties as required by the Supervisor