IT System Administrator III - Cloud Solutions

NATIONAL COLLEGE OF BUSINESS & TECHNOLOGY • San Juan, PR

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About The Position

The IT Systems Administrator III – Cloud Solutions is responsible for managing and maintaining NUC University’s cloud-hosted infrastructure and server environments. This role’s focus is to ensure the stability, security, and efficiency of cloud-based and on-premises servers, web hosting, and monitoring platforms. The position involves advanced troubleshooting, cloud architecture design, configuration, and performance monitoring, and working closely with IT teams to support business operations.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field.
• Fully bilingual (English and Spanish), oral and written.
• Minimum of 7 years of experience in network and communication administration.
• Minimum of 7 years of experience in system administration, cloud infrastructure, and web hosting management.
• Strong experience with security protocols and practices.
• Experience with cloud networking solutions (e.g., Azure).
• Strong PowerShell scripting expertise and experience automating systems configuration operations
• Experience with cloud platforms such as Azure.
• Strong knowledge of WP Engine, Sucuri, SolarWinds, and Pingdom for website hosting, security, and monitoring.
• Experience managing virtualized environments (VMware, Hyper-V) and cloud networking principles. Knowledge on Acropolis
• Expertise in server administration (Windows, Linux) and identity management (ADFS, Active Directory, Azure/Entra ID).
• Familiarity with web application security, monitoring tools, and firewall configurations and knowledge in micro-segmentation
• Experience with cloud-based disaster recovery and backup solutions such as Veeam-Backup, CA Arcserve or Azure backups (formerly known as Data Protection Manager).
• Knowledge in Citrix Cloud environment.

Nice To Haves

• Relevant certifications (e.g., CCNP, CCIE, CompTIA Network+, and CompTIA Security+) are preferred.

Responsibilities

• Cloud Infrastructure and Server Management: Deploy, configure, and maintain cloud-hosted servers and services primarily in MS Azure.
• Manage virtualized environments using VMware, Hyper-V, or cloud-native virtualization solutions.
• Optimize and manage WP Engine-hosted websites, ensuring uptime, security, and performance.
• Maintain and monitor Sucuri Web Application Firewall (WAF) and security services for all web properties.
• Ensure high availability, scalability, and redundancy of cloud-based infrastructure.
• Manage cloud-networking configurations, including VPNs, load balancers, and cloud firewalls.
• Security and Compliance: Maintain security best practices and standards, including web application firewalls (WAF), malware detection, and participate with incident response as needed.
• Ensure cloud security best practices, including IAM, Entra ID, O365 Defender, encryption, network security policies, and compliance with GDPR, HIPAA, NIST, and PCI-DSS.
• Configure and enforce access control policies in WP Engine, AWS, Azure and O365 Services, and WAF.
• Monitoring and Performance Optimization: Utilize monitoring tools, such as SolarWinds and Pingdom, to track and remediate cloud and server performance, uptime, and network health.
• Proactively monitor WP Engine-hosted websites for performance bottlenecks, downtime, and security threats.
• Optimize cloud resource utilization to manage/reduce costs and improve efficiency.
• Perform regular system maintenance, including patching, updates, and performance tuning.
• Troubleshooting and Support: Diagnose and resolve complex cloud, server, and website performance issues, including system failures, connectivity problems, and security threats.
• Provide advanced support for cloud-based applications, database servers, and virtualized workloads.
• Act as an escalation point for cloud and web hosting-related incidents.
• Coordinate with Sucuri, WP Engine, AWS, and Azure support teams for troubleshooting and system enhancements.
• Cloud Automation and Infrastructure as Code (IaC): Utilize Infrastructure as Code (IaC) tools such as Azure Resource Manager (ARM), Terraform, or CloudFormation for automated deployments.
• Implement cloud automation for provisioning, scaling, and backup management.
• Develop scripts in PowerShell to enhance system administration and automate tasks.
• Documentation and Compliance: Develop and maintain detailed cloud and system documentation, including architecture diagrams, configurations, and procedures.
• Ensure compliance with IT governance policies, security best practices, and regulatory frameworks.
• Maintain accurate WP Engine, Sucuri, SolarWinds, and Pingdom documentation for performance tracking and issue resolution.
• Collaboration and Communication: Work closely with network, security, and application teams to ensure seamless integration of cloud services.
• Communicate system updates, security alerts, and best practices to stakeholders.
• Provide recommendations for cloud service adoption, optimization, and migration strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level