IT System Engineer

CompuGroup Medical • Chesterfield, VA

22h

About The Position

We are the leading provider of software in the healthcare sector. With our vision that "no one should suffer or die simply because medical information is missing at some point or somewhere", we want to create a culture that makes a lasting contribution to the future of the healthcare system. Our work serves the goal of improving healthcare by ensuring that the necessary information is available anytime, anywhere. Are you an expert in contact center solutions with experience in designing and implementing modern call routing systems, or are you looking for a new start in the exciting IT field of customer communication? Then become part of the global operation and rollout of the Sinch Cloud Contact Center solution for our business areas in 19 countries. As an IT System Engineer – Contact Center, you will design communication solutions that are used by our customers every day. Your work will directly contribute to improving accessibility, efficiency and quality in healthcare.

Requirements

• A degree in IT, a completed apprenticeship as an IT specialist in system integration or a comparable qualification.
• Extensive experience in the VOIP and contact center environment as well as basic knowledge of API and Bot integration.
• You are an open-minded and communicative team player and have a proactive and motivated approach to work.
• Fluent written and spoken English completes your profile.

Responsibilities

• You will develop intelligent call routing systems that enable us to serve our customers faster, more personally and more efficiently, thereby making a direct contribution to service quality and customer satisfaction.
• As a technical expert, you will support the administration and third-level support of our Sinch Contact Center and Boost.AI bot solutions, which are deeply integrated into our SAP CRM/CX landscape.
• You will evaluate new features and keep agents, key users and 2nd-level IT support up to date with webinars and training materials.
• You will work with internal stakeholders to develop a modern omnichannel strategy for the perfect mix of telephony and chat.
• In projects to connect social media and in the field of conversational AI, you will actively shape the integration of chat and voice bots as well as AI-based callback services, taking our contact center to the next level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree