IT Systems Administrator I

Endologix•Santa Rosa, CA

5d•$38 - $44•Hybrid

About The Position

We are seeking an IT Systems Administrator I to join our Information Technology team. In this role, you will provide technical support to employees across the organization, maintain both on-site and cloud-based systems, and contribute to a variety of IT initiatives and projects. We’re looking for a quick learner and proactive self-starter who is highly motivated and eager to grow their career in IT. The ideal candidate is either beginning their career in systems administration or brings a few years of experience in a similar role and is ready to build on a strong technical foundation.

Requirements

Bachelor’s degree or equivalent IT experience.
2+ years supporting corporate IT environments.
Demonstrated experience in enterprise network operations and systems administration, maintaining secure and reliable infrastructure that supports business continuity and improved patient outcomes.
Strong customer focus, providing responsive and high-quality IT support while proactively anticipating and addressing evolving organizational needs.
Proficiency in Microsoft technologies including Active Directory, Windows Server (2012/2016/2019), Exchange, Office 365, SQL Server, Teams, IIS, and web hosting, with the ability to clearly communicate technical concepts to diverse audiences.
Solid understanding of core network and server services including DNS, DHCP, SNMP, SMTP, POP, IMAP, HTTPS, file and print services, synchronization, and time services.
Experience with virtualization (VMware), NAS/SAN storage (preferably NetApp), backup solutions, and disaster recovery planning to safeguard critical systems and ensure operational resilience.
Knowledge of enterprise security technologies including firewalls, IDS/IPS, content filtering, anti-virus, intrusion protection, and system monitoring, maintaining integrity and data protection across environments.
Ability to diagnose, troubleshoot, and resolve complex technical issues quickly and accurately, thinking analytically and driving issues to closure with urgency and accountability.
Experience using Manage Engine Service Desk Plus, Microsoft System Center Configuration Manager (MSCCM), and related tools for ticketing, configuration management, patching, and inventory control.
Demonstrated ability to manage competing priorities and thrive in dynamic environments, adapting approach as needed while maintaining attention to quality and detail.
Collaborative partner who works effectively across application, project, and administrative teams—as well as third-party vendors—to implement solutions that drive efficiency and shared success.
Sound decision-making skills with the confidence to take smart, well-managed risks in pursuit of continuous improvement and innovation.
Strong written and verbal communication skills, producing clear documentation and delivering information concisely and professionally.
Commitment to continuous learning and professional development, staying current with evolving technologies and industry best practices.
Respect for diverse perspectives and a demonstrated ability to foster an inclusive, collaborative, and high-performing work environment.

Nice To Haves

Experience managing vendor escalations and third-line support processes preferred.
SharePoint Online/on-premise administration, SQL Server administration, Linux configuration, and corporate video editing (Adobe Premiere) experience considered advantageous.

Responsibilities

Maintain and configure IT infrastructure operations—including desktops, servers, virtualization, and storage—under the guidance of System Administrators and the Supervisor, ensuring reliable systems that ultimately support improved patient outcomes.
Perform daily system monitoring to verify the integrity and availability of hardware, server resources, systems, and key processes; review system and application logs; and confirm completion of scheduled jobs such as backups to uphold the highest standards of quality and accountability.
Repair and recover from hardware or software failures, coordinating and communicating transparently with impacted users through Service Desk Plus Manage Engine, demonstrating integrity and ownership in every resolution.
Oversee multi-site VMware and NETAPP storage environments, including capacity planning and resource monitoring, proactively identifying opportunities to optimize performance and drive continuous improvement.
Manage Office 365, including Azure AD, Exchange, SharePoint, and Teams, along with configuration of all tenant security policies to ensure secure, compliant, and resilient collaboration across teams.
Support the planning and scheduling of hardware and software upgrades and maintenance, staying adaptable and forward-thinking to advance our technology environment.
Contribute to disaster recovery, business continuity, and IT service backup strategies to safeguard critical systems and reinforce operational excellence.
Configure and maintain monitoring systems (e.g., System Center Configuration Manager and SolarWinds) to ensure visibility, performance, and proactive issue resolution.
Install and configure network hardware and software, taking smart, well-informed risks when implementing improvements that enhance system performance and reliability.
Maintain network, email, and application security through network hardware controls and password governance, prioritizing transparency, quality, and data protection.
Monitor network performance, security, and event logs using SolarWinds utilities, staying curious and responsive to emerging risks and optimization opportunities.
Configure and implement new services as needed to support business growth and innovation.
Perform scheduled diagnostics, updates, and configuration changes to network components and operating systems, ensuring stable and secure operations.
Diagnose and resolve network errors and failures with urgency and precision to minimize disruption and maintain trust across the organization.
Deploy and maintain Microsoft System Center for patch management, software deployment, and inventory management across all supported systems.
Manage Cisco Call Manager across multiple sites, including user provisioning and license management, enabling seamless communication and collaboration.
Conduct physical and license audits of hardware and software, maintaining compliance and operational integrity.
Identify needs and prepare purchase requests for hardware and software, supporting strategic growth and responsible resource management.
Follow all applicable Standard Operating Procedures affecting network and security administration, ensuring compliance and accountability.
Coordinate network support with contracted hardware, software, and service providers, partnering across teams and external stakeholders to drive exceptional results.
Provide management with periodic network status updates and maintenance schedules, maintaining transparency and alignment.
Participate in weekend and after-hours work as needed to support system reliability and business continuity.
Serve as a technical trainer on new and existing technologies, fostering knowledge-sharing and strengthening collaboration across the organization.
Comply with all change management procedures, balancing bold innovation with disciplined execution.
Perform other duties as assigned by the Supervisor in support of team objectives and organizational priorities.

Benefits

Pay range of $38.46/hr-$43.87/hr
Discretionary bonus
Equity participation as approved by Board of Directors (4-year vesting schedule)
Comprehensive health, dental, and vision insurance plans
Flexible Health Savings Accounts (HSAs) and/or Flexible Spending Accounts (FSAs)
Generous paid time off (vacation, sick leave, holidays, and flexible time off that is available for Exempt employees)
401(k) retirement plan with company match
Flexible work arrangements, such as hybrid or remote work for many of our positions
Employee wellness initiatives, mental health resources, and Employee Assistance Program (EAP)
Employee recognition programs and awards
Commuter benefits or transportation stipends