IT Systems Administrator

Harris Williams • Richmond, VA

2d • $110,000 - $135,000

About The Position

We are a global investment bank specializing in M&A and private capital advisory services. Clients worldwide rely on us to help unlock value in their business and turn ambitious goals into reality. We approach every engagement with boundless collaboration, pooling expertise and relationships across industries, service offerings, and geographies. For over 30 years, our clients have trusted us to think strategically, execute precisely, and deliver premium outcomes to help them grow. We are ambitious in our goals and steadfast in the belief that clients deserve our very best. To achieve our highest aspiration, we invest in world-class, team-oriented individuals who are smart, driven, and principled – those who are eager to be part of something bigger than themselves. When you join Harris Williams, you are welcomed into a collegial environment where every individual has the opportunity to make an impact in a powerful and significant way. We invite you to learn more about careers at Harris Williams. The IT Systems Administrator is an operations-focused position within the IT Infrastructure Team, responsible for the end-to-end maintenance, tuning, and support of the Harris Williams technology platform. In addition to network and infrastructure responsibilities, this role has a strong focus on Windows endpoint, identity, and security platform administration, including Group Policy, Intune/MDM, privileged access management, and systems configuration governance. The IT Systems Administrator partners closely with IT stakeholders to resolve complex issues, improve endpoint reliability, and continuously mature configuration standards across on-premises and cloud-hosted systems.

Requirements

• 5+ years systems administration experience in a medium-large enterprise.
• Extensive experience administering, troubleshooting, and performance tuning Windows Server environments across on‑premises, hybrid, and cloud platforms.
• Proven ownership of Windows Server patching and lifecycle management
• Strong hands‑on experience with Group Policy (GPO) design and governance in enterprise Active Directory environments.
• Operational expertise with Microsoft Intune / MDM, including configuration baselines, compliance policies, and Windows Autopilot.
• Experience administering endpoint privilege management (BeyondTrust Avecto), Conditional Access, and security/auditing platforms such as Varonis and Netwrix.
• Experience building and supporting Azure infrastructure resources (VMs, storage, SQL) and operational OCI (Oracle Cloud Infrastructure) services such as monitoring and backups.
• Demonstrated ability to support and escalate complex issues, driving root‑cause resolution.
• Strong understanding of ITIL practices and exposure to DevOps‑oriented workflows, with excellent documentation and cross‑team collaboration skills.
• Passion for technology, innovation, and learning of new skills while ensuring an exceptional customer experience.
• In order to be considered, you must be able to work in the U.S. without sponsorship.

Nice To Haves

• Application Development
• Business Management
• Customer Solutions
• Design
• Group Problem Solving
• Process Improvements
• Release Management
• Software Solutions
• User Experience (UX) Design

Responsibilities

• Administers and supports Windows Server environments across on-premises and cloud-hosted platforms, including installation, configuration, patching, and lifecycle management.
• Owns Windows Server patching and update implementation, including integration with Azure Arc, change validation, maintenance windows, and rollback planning.
• Manages core Windows Server services such as Active Directory–dependent components, DNS, DHCP, file services, print services, and certificate services.
• Ensures server configurations adhere to established security baselines, hardening standards, and operational best practices.
• Acts as an escalation point for complex Server and Client incidents, performing deep-dive troubleshooting across OS, services, authentication, storage, and performance layers.
• Diagnoses and resolves issues related to server performance degradation, system instability, failed patching, service outages, and resource exhaustion.
• Partners with the Infrastructure and Service Experience teams to identify root causes of recurring server or policy-driven issues and implement durable corrective actions.
• Reviews logs, metrics, and monitoring data to proactively identify and remediate emerging server health risks.
• Owns the design, implementation, and ongoing maintenance of Group Policy Objects (GPOs), ensuring policies are secure, well-documented, and aligned with operational standards.
• Administers Microsoft Intune / MDM, including configuration baselines, compliance policies, device configurations, and endpoint security controls.
• Supports Windows Autopilot, including provisioning workflows, deployment profiles, and lifecycle management of enrolled devices.
• Manages Endpoint Privilege Management platform (BeyondTrust Avecto), including policy design, application elevation rules, auditing, and ongoing tuning.
• Oversees Conditional Access (CA) configuration and lifecycle management in coordination with security requirements and identity strategy.
• Manages and maintains Varonis and Netwrix platforms, including updates, configuration changes, alert tuning, and data governance integration.
• Provides advanced escalation support to the Service Experience team, assisting with troubleshooting complex endpoint, policy, access, and configuration-related issues.
• Manages enterprise print queue infrastructure, including queue configuration, availability, and maintenance of print accounting software.
• Develops and maintains documentation, standards, and runbooks related to endpoint management, policy configuration, and cloud services.
• Coordinates work across IT Infrastructure, Service Experience, Security, and other technology stakeholders to ensure aligned execution of initiatives, incident response, and operational improvements.
• Manages, tracks, and documents incidents, problems, changes, and service requests within IT workflow and ticketing tools, ensuring issues are properly categorized, prioritized, and resolved.
• Applies ITIL-aligned practices for incident, problem, and change management, with a focus on root cause analysis, continuous improvement, and operational stability.
• Maintains accurate and current technical documentation, including issue histories, configuration standards, runbooks, and operational procedures.
• Communicates effectively with technical and non‑technical stakeholders regarding system status, risks, remediation plans, and operational outcomes.
• Provides guidance, collaboration, and mentorship to other IT team members as needed.
• Performs other IT‑related duties as required to support business operations, technology initiatives, and evolving organizational needs.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level