IT Systems and Operations Specialist

Avid Bioservices • Tustin, CA

1d • $30 - $34

About The Position

Looking to join a passionate team dedicated to developing and manufacturing life-saving biopharmaceuticals? Avid Bioservices is a leading clinical and commercial biologics CDMO focused on creating innovative solutions to meet the needs of our clients and improve patient outcomes. Your Role: The IT Systems and Operations Specialist Acts as liaison between business users and IT. Coordinates vendor relationships including issue notifications and follow-up until resolution.

Requirements

• High School Diploma or GED
• 4+ years’ experience in Concur and other enterprise business platforms, such as ERP, quality, or content management systems (e.g., Dynamics 365, Veeva Vault)
• Proven ability to support and administer business systems in a cross‑functional environment, including troubleshooting issues, coordinating with vendors, and supporting end users.
• Experience coordinating IT operational activities, including inventory management, procurement processes (vendor setup, PRs/POs), scheduling, and administrative tracking.
• Demonstrated ability to manage multiple priorities and work independently, with strong organizational, time‑management, and attention‑to‑detail skills.
• An understanding of IT operations and business processes, including asset management, vendor engagement, contract administration, expense management, and travel coordination.
• Strong communication and interpersonal skills, with the ability to interact professionally with IT leadership, business stakeholders, and external vendors.

Responsibilities

• Oversee and manage Concur as platform specialist and provide backup support to Veeva and other business systems.
• Serve as the primary point of contact for Concur administration, configuration support, and day‑to‑day operational issues.
• Provide first‑level support to employees for expense report questions, troubleshooting, and process guidance.
• Partner with the Concur vendor and internal stakeholders to resolve system issues, manage enhancements, and support updates or changes.
• Provide backup and basic administrative support for Veeva Vault applications, Dynamics 365, and other enterprise systems as needed, including user coordination, issue triage, and documentation support.
• Assist with system communications, training coordination, and user adoption activities.
• Coordinate IT inventory and procurement.
• Maintain accurate inventory records of IT hardware, software, and related assets in partnership with IT Operations and the Help Desk function.
• Coordinate onboarding and offboarding logistics related to IT equipment and system access.
• Support IT procurement activities by managing vendor setup requests, submitting purchase requisitions (PRs) and purchase orders (POs), and tracking order status.
• Liaise with vendors to resolve procurement, delivery, invoicing, or contract‑related issues.
• Manage and centralize department scheduling and prepare logistics of meetings.
• Coordinate and manage calendars for IT leadership and department‑wide meetings, steering committees, and vendor engagements.
• Prepare meeting logistics, including scheduling, agendas, materials, conference links, and follow‑up action tracking.
• Support preparation and organization of presentations, reports, and documentation for IT meetings.
• Support IT financial and administrative operations.
• Manage and submit expense reports on behalf of IT leadership as needed, ensuring compliance with company policies.
• Coordinate travel arrangements for IT staff and leadership, including airfare, lodging, and itineraries.
• Assist with budget tracking, invoice processing, and reconciliation activities related to IT operations and projects.
• Provide general operational and administrative support to the IT organization.
• Act as a central point of coordination for IT operational tasks, ensuring consistency, follow‑through, and documentation.
• Perform other duties and special projects as assigned in support of IT systems, operations, and organizational effectiveness.
• Other tasks as assigned.

Benefits

• We offer competitive compensation packages for this role, including a base salary, performance-based bonuses, and comprehensive benefits such as health, dental, and vision insurance, 401(k) matching, and paid time off.
• Additionally, we offer opportunities for career growth and development as well as a supportive and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED