IT Systems Engineer III

Estes Express Lines•Richmond, VA

About The Position

Job Summary: At Estes Express Lines, we are dedicated to revolutionizing the trucking industry by providing frictionless shipping experiences for our customers. Our engineers drive innovations to strengthen our digital products, ensuring a smooth and secure customer journey. The Systems Engineer III independently designs, develops, and supports system and data integrations that facilitate critical business operations. In this mid-level role, you'll apply integration expertise to streamline workflows, improve data exchange, and support cross-functional initiatives using APIs and integration platforms. Together, we are committed to delivering exceptional customer experiences and eliminating shipping friction for both employees and customers. Designs and leads the implementation of complex infrastructure solutions across multiple platforms or domains, ensuring performance, scalability, and alignment with enterprise architecture. Oversees documentation standards and ensures consistency across teams for infrastructure configurations, changes, and operational procedures to support knowledge sharing and compliance with Estes standards. Drives strategic performance and capacity planning initiatives, including forecasting, optimization, and lifecycle management across enterprise systems. Leads root cause analysis for high-impact incidents, implementing long-term corrective actions and contributing to systemic reliability improvements. Champions continuous improvement by designing and implementing scalable, efficient, and secure operational processes that reduce complexity and manual effort. Designs and maintains enterprise-grade automation frameworks and tools to support infrastructure provisioning, configuration management, and deployment. Serves as a technical lead for large-scale infrastructure projects, coordinating across teams and stakeholders to ensure timely delivery and alignment with business goals. Leads disaster recovery strategy development and execution, ensuring business continuity readiness and alignment with compliance requirements. Implements observability solutions, including monitoring, logging, and alerting, to improve system visibility and support proactive incident response. Participates in vendor evaluations and contributes to the integration of third-party infrastructure tools and platforms. Participates in an on-call rotation and acts as a senior escalation point for critical incidents, ensuring rapid response and resolution. Ability to travel as needed to support cross-functional initiatives, vendor engagements, and infrastructure deployments. Owns professional growth by actively pursuing learning opportunities, staying current with emerging technologies, and contributing to the evolution of engineering practices. Embeds quality, security, and simplicity into every stage of infrastructure delivery, ensuring resilient, reliable, and trusted outcomes across platforms and processes. Demonstrate and champion the established “TRUCKS” cultural principles of transparency, responsiveness and resiliency, understanding, continuous improvement, knowledge sharing, and simplicity throughout the organization. Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Requirements

Bachelor's Degree in Computer Science, or any combination of education and experience which would provide an equivalent background required
4 or more years of relevant prior IT systems experience required. 6 or more years preferred.
Performs work under minimal supervision required.
Handles complex issues and problems and refers only the most complex issues to higher-level staff required.
Possesses comprehensive knowledge of subject matter required.
Possesses solid working knowledge of relevant systems engineering concepts and practices.
Prior experience leading, coaching, and/or mentoring others required.
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Responsibilities

Designs and leads the implementation of complex infrastructure solutions across multiple platforms or domains, ensuring performance, scalability, and alignment with enterprise architecture.
Oversees documentation standards and ensures consistency across teams for infrastructure configurations, changes, and operational procedures to support knowledge sharing and compliance with Estes standards.
Drives strategic performance and capacity planning initiatives, including forecasting, optimization, and lifecycle management across enterprise systems.
Leads root cause analysis for high-impact incidents, implementing long-term corrective actions and contributing to systemic reliability improvements.
Champions continuous improvement by designing and implementing scalable, efficient, and secure operational processes that reduce complexity and manual effort.
Designs and maintains enterprise-grade automation frameworks and tools to support infrastructure provisioning, configuration management, and deployment.
Serves as a technical lead for large-scale infrastructure projects, coordinating across teams and stakeholders to ensure timely delivery and alignment with business goals.
Leads disaster recovery strategy development and execution, ensuring business continuity readiness and alignment with compliance requirements.
Implements observability solutions, including monitoring, logging, and alerting, to improve system visibility and support proactive incident response.
Participates in vendor evaluations and contributes to the integration of third-party infrastructure tools and platforms.
Participates in an on-call rotation and acts as a senior escalation point for critical incidents, ensuring rapid response and resolution.
Ability to travel as needed to support cross-functional initiatives, vendor engagements, and infrastructure deployments.
Owns professional growth by actively pursuing learning opportunities, staying current with emerging technologies, and contributing to the evolution of engineering practices.
Embeds quality, security, and simplicity into every stage of infrastructure delivery, ensuring resilient, reliable, and trusted outcomes across platforms and processes.
Demonstrate and champion the established “TRUCKS” cultural principles of transparency, responsiveness and resiliency, understanding, continuous improvement, knowledge sharing, and simplicity throughout the organization.
Regular attendance is required.