IT Systems Experience Administrator - Data
About The Position
Reporting to the Director of Information & Technology, the IT Systems Experience Administrator -Data plays a key role in supporting and enhancing Henry Street’s technology platforms, including Microsoft 365, identity & data systems, servers, endpoint management tools, agency-wide applications, and data protection. This role ensures that data systems operate securely, efficiently, and reliably to deliver a positive user experience across all programs. The administrator supports reporting, system configuration, metadata and retention practices, and on-site user guidance to enable reliable, complaint, and mission-aligned data usage.
Requirements
- Bachelor’s Degree in IT Related Field
- 5+ years of experience in Data Systems Administration in LAN/WAN environments
- Demonstrated admin proficiency with Microsoft 365, including Teams, SharePoint, OneDrive, and Outlook, with admin level familiarity with macOS/iOS.
- Demonstrated Admin proficiency in Microsoft Security and Compliance (Purview and Defender)
- Microsoft Certified in Security Compliance
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong customer service orientation and ability to work with diverse populations.
Nice To Haves
- 5 Years Experience as Lead IT Data Administrator in LAN/WAN environments
- Certified SQL or Data Administrator in an industry-recognized certification
- Microsoft Certifications in Security Compliance
- Microsoft 365 Administrator Certification Strongly Preferred
- Experience assisting users with varying levels of technical knowledge
- Strong critical thinking and problem-solving skills
- 2 Years of Data Protection and Server Infrastructure Management Experience
Responsibilities
- Own day-to-day administration of assigned data systems and repositories, ensuring availability, accuracy, and reliability
- Produce, validate, and deliver reports required for program operations, leadership, and compliance
- Manage Data Loss Prevention (DLP) systems through Mimecast and Microsoft Purview
- Execute data quality reviews and remediate data issues within established standards
- Administer and support Microsoft 365 systems, including SharePoint, Teams, OneDrive, Microsoft Purview, and related services. Including permissions, metadata, and retention settings assigned
- Create, update, and maintain documentation and runbooks for assigned systems to ensure business continuity
- Ensure compliance with data handling, access, backup, and retention requirements across assigned platforms
- Manage identity and access controls through Azure AD and on-premises Active Directory
- Provide advanced support for escalated technical issues that cannot be resolved by frontline support staff
- Communicate proactively with IT leadership regarding system risks, outages, escalations, and project status
- Independently manage assigned tasks and timelines, escalating risks or blockers promptly
- Participate in technology deployments, upgrades, and organizational IT projects
- Contribute to IT strategy, governance, security practices, and continuous improvement efforts
- Other duties as assigned by the Director of Information & Technology
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
