IT Systems Manager

Mack Industries Inc•Brunswick, OH

1d•Onsite

About The Position

The IT Systems Manager works under limited supervision and is responsible for the ongoing support and resolution of technical issues and overall health and wellness of all IT systems.

Requirements

Excellent verbal and communication skills
Excellent analytical and troubleshooting skills
Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations.
Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
Responsible; able to manage time effectively and work efficiently, both with or without direct supervision.
Complete knowledge of company products, systems, applications and current operating systems.
8 + years related experience, with at least 5 years in understanding of networking systems and/or applications.
Business Maturity
Ability to understand the global corporate picture
Focus toward and understanding of the end user needs
Interpersonal Skills, specifically working with co-workers, end users, and management
Dependability
Accessibility
Experience and Abilities with the Following Technologies Required:
Microsoft operation systems to include Windows Server 2016/2019 Standard and Datacenter, Workstations: Windows 10 to Windows 11 64bit.
Microsoft Hyper-V Virtualization
Microsoft Active Directory including Group Policy Management.
Microsoft Internet Information Services
Microsoft Distributed File System (DFS)
Microsoft DNS and DHCP
Wireless Networking with Centralized Management
WatchGuard Firewalls Utilizing Branch Office VPN
Nextiva VOIP SIP in the Cloud Phone System
Microsoft Office 365
GFI Cloud Faxing Portal
Verizon/ AT&T Cell Phone Corporate Management
ELD Fleet Management
Crowdstrike Falcon EDR and Next Gen Antivirus Administration
Synology NAS
HP Layer 3 Switching Management
Dell Servers and Workstation

Responsibilities

Provides direct technical support to company staff on installations, usage, and maintenance of company IT solutions.
Responsible for and provides leadership to IT operations.
Responds to end user inquiries concerning system software and applications.
Responsible for unsolved or complex networking design issues.
Ensures safety and recovery of all corporate data.
Follows end user issues through to completion to ensure resolution and end user satisfaction has been achieved.
Assist in creating technical documents and training material.
Provides work direction, problem resolution, and training to other technical resources both internal and external to the organization.
Participates in off-site travel to plant locations and other required facilities.
Lead in company work groups who plan direction of the Information Technology strategy, work processes and procedures
Lead customer and company focus groups
Additional responsibilities as required