IT Systems & Network Technical Support Specialist

Murray Equipment, Inc.•Fort Wayne, IN

22d•Onsite

About The Position

Murray Equipment, Inc. is seeking a qualified individual for a career opportunity as an IT Support Specialist. This position is ideal for a motivated, tech-savvy team player who enjoys hands-on problem solving and supporting end users in a fast-paced environment. The IT Support Specialist will be responsible for maintaining, troubleshooting, and supporting the organization’s technology systems while ensuring security best practices are followed. A successful candidate will be professional, detail-oriented, and customer-focused, with a strong desire to help others and keep systems running smoothly. This role is not a remote opportunity, the role requires the individual to be present, onsite, Monday - Friday 8:00am - 5:00pm.

Requirements

Experience with Microsoft 365, Windows OS, Active Directory, and remote access tools
Strong problem-solving and troubleshooting skills
Excellent communication and interpersonal skills
Ability to manage multiple priorities and meet deadlines
High attention to detail and commitment to security best practices
Associate’s degree or higher in Computer Science or equivalent experience required.
Minimum of 2 years of experience in technical support, desktop support, or help desk support preferred.
Ability to lift up to 50 pounds
Frequent movement throughout facilities, including standing, walking, and travel between locations
May require on-call availability or extended hours during system or network issues
Occasional work in production environments
Valid driver’s license required and ability to meet MEI Driver Administration Risk Reduction Tactics Program requirements

Nice To Haves

Familiarity with virtual environments (VMware), cloud storage (OneDrive/SharePoint), and mobile device management a plus (including Android and iOS)
Certifications such as Network+, Security+, Microsoft Modern Desktop Administrator, VMware, or similar are a plus but not required.

Responsibilities

Implements security policies including MFA, password management, and role-based access.
Assists in patch management, antivirus updates, and software rollouts using centralized management tools.
Performs regular equipment maintenance, hardware upgrades, and installations.
Supports the deployment of new systems including printers, network equipment, and telephone devices.
Responds to and resolve technical support tickets and user requests in a timely and professional manner.
Ensures IT support activities align with internal security policies.
Monitors device performance and coordinate with senior IT staff on server, storage, and networking needs.
Provides in person support and analysis of hardware and software questions.
Escalates complex issues to senior team members.
Provides basic training to staff on software tools, cybersecurity awareness, and proper device use.
Communicates IT updates and scheduled maintenance to staff as needed.
Performs other related duties as assigned. Duties and responsibilities may change at any time with or without notice.