IT Systems Support Specialist

DOGS INC • Palmetto, FL

23h • Onsite

About The Position

The IT Systems Support Specialist partners with the Online Prep Lab team to design, develop, and deliver comprehensive training programs for key line-of-business applications. This position serves as both a technical support resource and a dedicated trainer, providing personalized 1-on-1 coaching, facilitating group workshops, and creating practical learning materials. By building confidence and clarity around the tools we use every day, this position ensures pack members are equipped to work efficiently, independently, and in alignment with our mission.

Requirements

• Strong working knowledge of the Microsoft 365 ecosystem
• Familiarity with current generative AI tools and their practical application in workplace productivity
• Experience delivering user training with a focus on responsive, high-quality support
• At least two years of experience in an information technology support role
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.
• Ability to perform calculations on standard measures of American currency and weight, volume and distance.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving complex changes in unique situations.
• Regular standing and/or walking
• Primarily sedentary (sitting for extended periods
• Frequent use of hands for typing, handling, or operating equipment
• Bending, reaching, stooping, kneeling, or climbing as needed
• Climb or balance for under 1/3 of the workday
• Lifting and/or moving items up to 50 lbs.
• Visual and auditory ability to communicate and perform job duties.

Nice To Haves

• CompTIA A+ and Network+ certifications preferred
• Experience developing and delivering structured training programs (in-person and virtual)
• Strong presentation and facilitation skills
• Ability to translate technical concepts into clear, user-friendly instruction

Responsibilities

• Partner with the Online Prep Lab team to design and develop training for line-of-business applications, including Microsoft Office (Excel, Word, Outlook, Teams, and OneDrive), IWDR, and ProVet
• Create structured learning paths, guides, videos, and hands-on workshops
• Provide 1-on-1 coaching to pack members who need additional support
• Identify skill gaps and proactively recommend training solutions
• Support day-to-day IT requests
• Assist in managing ticket flow and resolution during high-volume periods
• Serve as a clear and responsive liaison between IT and pack members
• Document recurring issues and translate them into future training opportunities

Benefits

• Comprehensive Benefits: Full dental and vision premiums covered, competitive medical coverage, and a $15,000 life insurance policy.
• Retirement Match: A discretionary retirement plan match for all benefit-eligible employees after one full year of employment.
• Campus Perks: Free access to our fitness center and chef-prepared lunches (Monday–Friday).
• Time to Recharge: Generous PTO policies (12–20 days/year based on tenure) + 14 paid holidays—including your birthday.
• Reward-Based Programs: Earn additional PTO through our Learn and Earn and Pawsitive Strides.
• Dog-Friendly Workplace: Bring your well-behaved, pre-screened pup to work—it’s basically heaven.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed