IT Systems Technician

Southwest Iowa Renewable Energy, LLC

1d•Onsite

About The Position

The IT Systems Technician provides hands-on, on-site support for business systems and end users, focusing on maintaining reliable IT operations and minimizing downtime. This is a user-facing role designed for someone who can manage day-to-day technology issues independently while coordinating with the IT Manager and a third-party Managed Service Provider (MSP) for escalations and cybersecurity support. This role is ideal for a technically skilled, physically capable professional who enjoys problem-solving, working directly with users, and performing hands-on technical work in a dynamic environment. This position works closely with other departments to ensure SIRE continues to operate safely, efficiently, and in compliance with industry and regulatory standards.

Requirements

Associate’s or bachelor’s degree in Information Technology and/or relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications with equivalent experience
2–4 years of hands-on experience in IT support or systems administration
Strong working knowledge of Windows operating systems and Microsoft platforms
Familiarity with Ethernet and fiber cabling standards and installation practices
Strong troubleshooting skills and the ability to communicate effectively with end users
Strong written and verbal communication skills
Ability to multi-task
Ability to work well with others and the ability to work independently
Ability to lift up to 50 lbs

Responsibilities

Provide on-site technical support for employees, including desktops, laptops, printers, and other devices
Support user account management, onboarding, offboarding, and access changes
Troubleshoot system, application, and network connectivity issues
Assist with installation and maintenance of Ethernet and fiber cabling
Deploy, move, and maintain IT equipment as needed
Coordinate escalations and follow-ups with the MSP
Assist with routine system maintenance, updates, and IT projects
Maintain documentation for systems, processes, and troubleshooting procedures
Other duties as assigned by management.

Benefits

UP to $2,500 in new employee sign on bonuses
Exceptional family medical, dental, and vision benefits (includes a 100% company paid premium option for medical & $0-copay telehealth)
HSA and FSA options, with up to $1,000 annual company match
Quarterly bonuses up to 15%
Paid time off (PTO) accrual starting day one (up to 3 weeks in year one)
9 paid holidays
Exceptional 401k fund contributions (up to 6%)
Short- and long-term disability and life insurance
Paid parental and bereavement leave
Training, skill-based pay increases, and career development
Strong culture with events, appreciation, and SIRE swag
Clear opportunities for long-term career growth