IT Tech Support Intern

Endeavor Health Services • Buffalo, NY

9h • Onsite

About The Position

Join our dynamic IT team at Endeavor Health Services as an IT Tech Support Intern this Summer, where you will gain hands-on experience in troubleshooting and resolving technical issues, supporting end-users, and enhancing your IT skills in a fast-paced environment. This role offers an excellent opportunity to work alongside experienced professionals and contribute to impactful IT projects, setting a strong foundation for your future career in technology. This is an unpaid internship and is in-person at our West Seneca, NY location .

Requirements

• Currently enrolled in a degree program related to Information Technology, Computer Science, or a related field
• Basic understanding of computer systems, hardware, and software
• Familiarity with Windows operating systems
• Strong problem-solving skills and attention to detail
• Excellent communication skills, both verbal and written
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies
• Customer service-oriented mindset
• Basic knowledge of networking fundamentals

Responsibilities

• Assist in diagnosing and resolving hardware and software issues.
• Provide first-level support for IT-related queries and incidents.
• Help in setting up and configuring computer systems and peripherals.
• Document technical issues and solutions in a ticketing system.
• Support the IT team in maintaining and updating inventory records.
• Participate in routine system maintenance and updates.
• Assist in network troubleshooting and connectivity issues.
• Support the installation and configuration of software applications.
• Conduct basic training sessions for end-users on IT tools and systems.
• Ensure adherence to IT security protocols and guidelines.
• Provide support in the deployment of new technology projects or upgrades.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed