IT Tech

JLL•San Antonio, TX

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As an IT Telephone Tech at JLL, you will serve as the acting point of contact for all telephony and VOIP software customer requests while being responsible for creations, modifications, additions, and deletions within an existing Cisco phone software platform. This role requires gathering and analyzing all IT telephony requirements, performing data queries, and retrieving data to prepare Microsoft Excel reports while being detail oriented and able to compute basic statistics using strong analytical, problem-solving, and computer skills. You'll be encouraged to look for improved processes and influence changes and technology to better the customer experience while handling asset management and ensuring that workplace procedures and projects comply with building safety policies based on project requirements. What your day-to-day will look like: Serve as acting POC for all telephony and VOIP software customer requests Handle creations, modifications, additions, and deletions within existing Cisco phone software platform Gather and analyze all IT telephony requirements while performing data queries and retrieving data to prepare Microsoft Excel reports Receive and review requests/tasks for completion using Service Now or IT Ticketing System Prioritize and complete tasks with little to no supervision while executing direction and working with team or independently Report standards discrepancies and safety concerns while ensuring workplace procedures and projects comply with building safety policies Provide strong customer service with effective verbal and written communication Look for improved processes and influence changes and technology to better customer experience

Requirements

High school diploma or GED required
Minimum 1 year working experience in IT
Previous experience working with PC and phone Software/Hardware
Previous experience in professional environment
Effective verbal and written communication skills
Flexible and adaptable self-starter with strong customer service skills
Ability to prioritize and complete tasks with little to no supervision
Strong Microsoft Office application skills (Word, Excel, Outlook, PowerPoint)

Nice To Haves

Experience in related industry
Experience with Cisco Software Platform
Knowledge of Service Now or IT Ticketing System
Understanding of telephony and VOIP systems beyond Cisco platforms
Knowledge of asset management processes and procedures
Experience with data analysis and statistical computation
Understanding of building safety policies and compliance requirements
Advanced Excel skills for report preparation and data analysis
Experience with process improvement initiatives
Knowledge of additional IT ticketing systems beyond Service Now

Responsibilities

Serve as acting POC for all telephony and VOIP software customer requests
Handle creations, modifications, additions, and deletions within existing Cisco phone software platform
Gather and analyze all IT telephony requirements while performing data queries and retrieving data to prepare Microsoft Excel reports
Receive and review requests/tasks for completion using Service Now or IT Ticketing System
Prioritize and complete tasks with little to no supervision while executing direction and working with team or independently
Report standards discrepancies and safety concerns while ensuring workplace procedures and projects comply with building safety policies
Provide strong customer service with effective verbal and written communication
Look for improved processes and influence changes and technology to better customer experience