IT Technician I

City of Peoria, Arizona • Peoria, AZ

23h

About The Position

The City of Peoria has an exciting opportunity for an IT Technician I to join
the Information Technology Department. The purpose of this position is to
provide first level technical helpdesk support for users of all IT supported
systems, applications, and services. This is accomplished by responding to help
desk inquiries via phone, ticketing system, in-person, and ensuring their issues
are resolved promptly and efficiently. This position requires participation on a
rotation schedule for On-Call After-Hours support, which includes evenings,
holidays, and weekends.

Requirements

• Two year college program or equivalent combinations resulting in accumulation of similar knowledge or skills.
• 2-4 years experience. Considerable previous experience required in the same or similar previous positions.

Responsibilities

• Assist with password resets and account provisioning/deprovisioning for end-users as needed.
• Diagnose and resolve hardware and software problems, including desktops, laptops, printers, software applications, and network-related issues and escalate as needed.
• Create, update, and maintain detailed service requests or incident records in the ticketing system.
• Ensure that all issues are accurately documented and resolved within the defined service level agreements (SLAs).
• Install, configure, and update software applications on end-user devices.
• Ensure that all software is properly licensed and up to date.
• Create and update knowledge base articles, manuals, and FAQs to assist end-users in resolving common issues independently.
• Provide basic IT training to end-users, helping them understand and use software and hardware effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree