IT Technician

Soboba•San Jacinto, CA

About The Position

The IT Technician supports the "help desk" function and provides support for tribal systems. Responsibilities include answering calls from end users and resolving problems involving data processing systems and hardware or software, maintains a daily log of incoming "help desk" calls, works with business area management to evaluate, select and implement computing applications for the PC workstations, installs, tests and modifies new off the shelf PC applications, and provides technical support for PC users.

Requirements

Degree in IT preferred; any combination of education, experience and training that provides the required knowledge, skills and abilities.
Two (2) years’ experience in related field.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to deal effectively with all staff members exercising tact, diplomacy and patience at all times.
Must possess excellent verbal and written communication skills in order to promote positive and professional image.
A current California Drivers License.
Ability to obtain and maintain appropriate level of licensure from the Gaming Commission for interaction with the Casino & Gaming Commission.
All applicants are required to complete the pre-screen Background Clearance and Drug Testing.
Native American preferable and an Equal Opportunity Employer 25 U.S.C.S. 472 et. Seg.

Responsibilities

Using technical expertise, diagnostic and repair hardware, software and network issues.
Respond to work order requests and projects that are assigned.
Responsible for all client hardware/software installation and maintenance.
Responsible for moving/setting up and updating inventory database with any changes.
Responsible for setting up the audio-visual equipment for events, provides technical assistance, and/or training to staff in using the audio/visual equipment.
Participate and assist in educating personnel on computers, error and recovery application software usage.
Preventative maintenance plans and execution.
Perform daily system checks and update administrator on possible issues.
Maintain all tribal utilized systems to ensure their daily functionality.
Repair or replace needed hardware, and network cabling when required.
Install approved software for staff purposes, troubleshoot when necessary.
Daily reporting to Administrators, on current workflow, location conditions and issues needing immediate interaction.
Prepare and submit a weekly report of accomplishments and goals to IT Manager.
Troubleshoot printer, phone and overhead projector issues.
Maintain accurate accounts by logging all software and equipment provided.
Ensure a timely response, and a high degree of customer satisfaction to all case reports.
Prioritize both time and projects, working independently and as a team member.
Listen, comprehend and communicate quickly.
Other duties as assigned.