IT Technician

MedFlight • Columbus, OH

20h • $29 • Onsite

About The Position

The IT Technician’s role is to support and maintain Company computer systems, servers, desktops, peripherals, field operations IT devices and other duties assigned by the IT Manager. This includes installing, diagnosing, repairing, maintaining, and upgrading, updating all hardware, software and equipment while ensuring optimal workstation performance. Technician will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Technician will actively resolve end user help requests and escalating incidents when considered appropriate and necessary to maintain support level expectations. Travel and service to remote base site locations is expected. Technician works as a member of the IT Team to ensure exceptional service to the organization. Responds promptly and professionally to calls, emails, tickets, and in-person requests. Seeks customer feedback and resolves service issues effectively.

Requirements

• Minimum High school diploma, College diploma or university degree or pursuing degree in the field of computer science or related preferred. IT technical trade school, and/or 2 years equivalent work experience in IT support considered.
• 2 years of IT support preferred.
• Ability to multitask and handle multiple projects at one time.
• Ability to work well with all levels of staff.
• Ability to work in an unstructured, non-routine environment.
• Ability to work independently with minimal direction.
• Good planning and organizational skills.
• Excellent computer skills.
• Knowledge of basic computer and peripheral hardware repair.
• Experience with desktop and server operating systems, including virtual systems
• Extensive application support experience with Microsoft Office.
• Working knowledge of a range of diagnostic utilities.
• Experience with desktop and server operating systems, including Linux and Microsoft Operating Server and Desktop Systems.
• Familiarity with the fundamental principles of network protocols, network hardware, security best practice and firewall systems.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• Strong documentation skills.

Nice To Haves

• Certifications - A+, VCP or Microsoft Application Specialist recommended.
• Possesses strong hardware repair skills and experience with desktop/server OS, virtualization, and diagnostic tools.

Responsibilities

• Provides Tier 1 Help Desk support; routes higher-level issues appropriately.
• Installs, configures, tests, maintains, and troubleshoots end-user hardware, peripherals, vehicle technology, and networking devices.
• Performs on-site diagnostics and resolves complex technical issues; coordinates off-site repairs when needed.
• Documents hardware failures, repairs, and installations.
• Assists with long-term hardware planning and procurement specifications.
• Manages hardware upgrades and maintains accurate asset inventory.
• Follows procedures for performance monitoring, logging, and reporting.
• Installs, configures, and troubleshoots end-user and networking software.
• Supports new software/hardware implementation projects.
• Maintains accurate software inventory.
• Maintains current knowledge and training (compliance, HIPAA, safety, etc.).
• Supports Microsoft Office and Microsoft server/desktop systems.
• Supports reliable and secure operation of Windows, VMware, and SQL environments.

Benefits

• At MedFlight/MedCare, we are committed to saving lives and improving health outcomes through excellence in care and service.
• Being part of a mission-driven organization that values integrity, innovation, and teamwork.
• Workingin a collaborative environment that embraces Servant Leadership and Just Culture .
• Opportunities for professional growth and development.
• Comprehensive benefits and competitive compensation.
• A culture that celebrates achievements and prioritizes partner engagement.
• A mission that matters — every shift, every patient, every day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED