IT Technician – Device Provisioning, Asset Management & Executive Support

Hillpointe•Winter Park, FL

About The Position

WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution. Built on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success. IT Technician – Device Provisioning, Asset Management & Executive Support We are seeking an IT Technician with a strong focus on device provisioning, Microsoft Entra ID (Azure AD) joining, Windows Autopilot configuration, IT asset management, and end-user troubleshooting and support. This role provides remote and onsite technical support, including white-glove support for C-suite and executive-level employees, ensuring devices are properly tracked, secured, and supported throughout their lifecycle.

Requirements

1–3 years of experience in IT support, desktop support, or endpoint management
Hands-on experience with: Microsoft Entra ID (Azure AD)
Windows Autopilot
Microsoft Intune / Endpoint Manager
Experience with IT asset management and inventory tracking
Experience providing remote and onsite technical support
Strong Windows 10/11 troubleshooting skills
Professional communication skills, including executive-facing support

Nice To Haves

Experience supporting C-suite or executive leadership
Familiarity with Conditional Access, SSO, and MFA
Microsoft 365 administration experience
Experience in a cloud-first or hybrid IT environment

Responsibilities

Provision, configure, and deploy Windows devices using Microsoft Autopilot
Entra join devices and ensure proper identity, security, and compliance posture
Configure and manage Autopilot deployment profiles and device configuration policies
Apply, monitor, and troubleshoot Intune configuration, compliance, and application deployment policies
Resolve device enrollment, provisioning, and policy assignment issues
Maintain accurate inventory of IT assets, including laptops, peripherals, and mobile devices
Track asset lifecycle from procurement through deployment, reassignment, and retirement
Ensure devices are properly tagged, documented, and assigned to users
Coordinate device refreshes, replacements, and returns
Support audit, compliance, and reporting requirements related to asset management
Support Microsoft Entra ID (Azure AD) user and device administration
Troubleshoot sign-in, access, MFA, and device compliance issues
Assist with Conditional Access–related access validation and troubleshooting
Provide Tier 1–2 remote and onsite technical support for hardware, software, and OS issues
Deliver high-touch, white-glove support for C-suite and executive-level users, including priority incident handling and device setup
Support onboarding and offboarding, including executive device provisioning and secure handoff
Troubleshoot Windows 10/11, Microsoft 365, and line-of-business application issues
Maintain professionalism, discretion, and urgency when supporting executive users
Document incidents, asset updates, and resolutions in the ticketing system
Maintain and improve documentation for provisioning, asset management, and support workflows
Collaborate with system administrators, security teams, and leadership on IT initiatives
Identify opportunities to improve automation, standardization, and overall user experience